Manager - Logistics - ServiceSource

Make an an organization impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is of talented people who drive innovation, embrace change, and serve humanity.

JobSummary  

The Logistics Manager plays a vital role in the success of the National Geospatial-Intelligence Agency Base Operations Support Contract. Responsible for the oversite of Mail Operations, Warehousing, and Property Inventory departments, the incumbent will be relied upon to ensure ServiceSource is meeting and exceeding customer expectations, providing exceptional customer service, and achieving high customer satisfaction by delivering services in a professional, courteous, and timely manner for our client.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Manage delivery of the following programs and services: classified waste destruction, recycling, mail operations, material handling, warehousing, personal property management, and inventory controls in accordance with performance work statement.

• Supervises Mail Operations, Warehousing, and Property Inventory managers, supervisors, and employees ensuring appropriate team structures, clear division of responsibilities, well defined objectives, management of performance, and compliance with ServiceSource standards

• Provide advice and support to senior managers and customers on logistical issues and collaborate with others on technical aspects of the program.

• Ensure high focus on high customer service; provide written reports, metrics, and other updates.

• Develop budgets, staffing plans, key performance indicators, quality control plans and manage service delivery to meet goals.

Additional Responsibilities

• Ensure documentation, policies, security requirements and procedures comply with contract guidelines.

• Manage accountable equipment in accordance with; equipment management, security regulations, complements DoD accounting and financial reporting requirements.

• Maintain automated record accountability systems for manual records.

• Develop and document standard operating procedures. Set departmental objectives/KPIs, review, and assess ongoing performance of direct reports. Design, assess, and implement new strategies and initiatives.

• Maintain records of shipping activities, documenting procedures, guidelines, and changes in procedures in accordance with performance work statement and for reference purposes.

• Effectively manage assigned employees; develop and implement training plans, perform hiring and disciplinary actions, and maintain full compliance with ServiceSource, AbilityOne policies and objectives.

• Work within a framework of established supply regulations, policies, and procedures, or other governing management guidelines.

• Maintain metrics and analyze data to assess performance and implement improvements.

• Ensure turned in equipment documentation, policies, security requirements, and procedures comply with contract guidelines.

• Perform other related duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree with 2 years Base Operating Support experience preferred.

•  High school diploma, or state certified equivalent, and 7 years related experience required.

• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

• Previous supervisory experience preferred.

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills.

• Expert working knowledge of Microsoft Office Word, Excel, and PowerPoint software.

• Proven ability to think independently and manage multiple projects through to completion.

• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.

• A strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus.

• A well-organized and self-directed individual who is a team builder. An intelligent and articulate individual who can relate to people at all levels of an organization.

• A skilled negotiator with demonstrated ability to fully represent ServiceSource’s interests to external customers.

• A well-rounded knowledge of government and commercial outsourcing service contracting environments.

• Ability to read, analyze, interpret, and prepare operating and contractual documents.

• Ability to work effectively as a manager and peer to accomplish necessary work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

•  Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. 

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information