Manager, Loss Mitigation Unit Lead - Hyundai Capital America
Plano, TX
About the Job
Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
What to expect:
This role is primarily responsible for overseeing all collection activities for Loss Mitigation. This position is directly responsible for creating strategies and structure to support achievement of Loss Mitigation collection goals while following Hyundai Capital America business practices, company policies and procedures. This Manager role is also responsible for supporting a coaching culture, focused on incremental improvement in behaviors and performance. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
Duties and Responsibilities:
1. Performance Coaching: Actively lead individual and team coaching sessions with a focus on developing relationships that encourage reflection and help team members improve performance, personal effectiveness, and impact. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership.
2. Performance Management: Hold team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Coordinate with Employee Relations to ensure proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate.
• Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities
• Adhere to Corrective Action Program guidelines and activities
• Effectively analyze data and develop actionable plans to address areas of opportunity
3. Identify, communicate, and implement process improvement initiatives. Encourage process improvement ideas from all employees within the assigned team:
• Encourage process improvement ideas from all employees within the department
• Collaborating with other departments, and other internal teams, to effectively manage initiatives
4. Support Projects and Collection Department Strategies:
• Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities
• Responsible for maintaining and monitoring schedules to meet daily expectations in production
• Collaborating with other departments, and other internal teams, to effectively manage project/strategies
5. Ensure team members are compliant with weekly and monthly compliance audits:
• Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations.
• Identify trends and implement strategies to address behaviors observed by direct reports that do not support team success
6. Perform all other duties as assigned.
Knowledge and Skills:
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
What to expect:
This role is primarily responsible for overseeing all collection activities for Loss Mitigation. This position is directly responsible for creating strategies and structure to support achievement of Loss Mitigation collection goals while following Hyundai Capital America business practices, company policies and procedures. This Manager role is also responsible for supporting a coaching culture, focused on incremental improvement in behaviors and performance. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
Duties and Responsibilities:
1. Performance Coaching: Actively lead individual and team coaching sessions with a focus on developing relationships that encourage reflection and help team members improve performance, personal effectiveness, and impact. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership.
2. Performance Management: Hold team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Coordinate with Employee Relations to ensure proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate.
• Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities
• Adhere to Corrective Action Program guidelines and activities
• Effectively analyze data and develop actionable plans to address areas of opportunity
3. Identify, communicate, and implement process improvement initiatives. Encourage process improvement ideas from all employees within the assigned team:
• Encourage process improvement ideas from all employees within the department
• Collaborating with other departments, and other internal teams, to effectively manage initiatives
4. Support Projects and Collection Department Strategies:
• Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities
• Responsible for maintaining and monitoring schedules to meet daily expectations in production
• Collaborating with other departments, and other internal teams, to effectively manage project/strategies
5. Ensure team members are compliant with weekly and monthly compliance audits:
• Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations.
• Identify trends and implement strategies to address behaviors observed by direct reports that do not support team success
6. Perform all other duties as assigned.
Knowledge and Skills:
Source : Hyundai Capital America