Manager, Marketing Communications, Strategic Events Team - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join us to be part of a dynamic communications team supporting our global strategic events portfolio. If you’re an expert in juggling multiple projects, building strong stakeholder relationships, infusing energy and clear messages into every touchpoint, and exploring new ways to communicate to audiences, we’re the team for you.

The Manager, Marketing Communications will be responsible for crafting messaging and communications for a variety of audiences attending our global events. The ideal candidate will be eager to build both integrated communications plans and strong relationships, while not being afraid to dive deep into the details of a project. And that’s just the start.

Responsibilities include:

• Oversee the development of a messaging framework for our key strategic events to communicate the vision, purpose, and goals of the event that can be woven into every event element.
• Foster collaborative relationships across internal stakeholders to build integrated communications campaigns in support of our events portfolio. Ensure measurable, impactful, and scalable plans that can be replicated across geographies.
• Oversee and execute the internal communications plans and editorial calendars for event promotion including planning, writing, editing, and dissemination.
• Create and implement best practices and process improvement to streamline and optimize communications to attendees, stakeholders, and executive audiences.

Skills:

• 8-10 years of experience in marketing, communications or related field including a Bachelor’s degree or related experience.
• Collaborative, customer-focused attitude with a willingness to do what it takes to deliver excellent work in a fast-paced environment.
• Adaptable and nimble with an understanding that things are always changing in an events environment.
• Excellent written and verbal communication skills, with experience presenting to various levels of stakeholders across geographies.
• Understanding of a field/sales mindset in order to best engage, communicate, and sell the value of programs
• Program management skills required with high attention to detail and the ability to organize complex deadlines
• Strong writing and messaging experience, preferably in events
• Experience working cross-functionally, managing multiple stakeholder relationships
• Exceptional organizational and project management skills - ability to manage several projects at once. 
• Highly organized and self-motivated, with the ability to work under pressure to oversee timely, first-rate execution. ​ 
• Self-motivated, who can work independently and effectively problem solve, take ownership of tools and processes.
• Working knowledge of marketing best practices, sales enablement, and experience working on an event marketing team is a plus.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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