Manager Marketing & Creative Services and Operations - Bonobos

Overview:

About PHOENIX 

 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

 

About Bonobos

 

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

Location Name:New York OfficeResponsibilities and Qualifications:

Bonobos is seeking a Manager of Marketing & Creative Services and Operations. This role is responsible for efficiently managing Bonobos’ marketing calendar, seasonal processes, and individual project workflows from inception through completion. This is an integral part of the Marketing team and a highly-cross functional role requiring both strategic and tactical execution, strong project management and exceptional problem-solving skills. This person will collaborate across a range of projects and cross-functional teams to facilitate seamless execution of marketing strategies. This role will also be the main conduit between the Creative Director, Creative team and external production agency who manages and executes all productions across campaigns and shoots. This role will also include management of the Creative and Production budgets. This person will provide direct management and oversight to the Marketing Operations Associates and Creative Services Project Managers.

 

 

KEY RESPONSIBILITIES

60% Marketing Project Management and Creative Services 

• Manage Marketing Services and Creative Services Project Management team to maintain workflow and drive work efficiencies.
• Manage intake of brand and marketing initiative requests and briefs for each project and partner with Brand Manager/s and cross-functional teams to execute on strategy/briefs, routing to relevant stakeholders and moving projects along to completion
• Work closely with Creative Services Project Manager to ensure traffic of assets and deliverables are executed effectively and in a timely manner
• Works with the Brand Team to partner and coordinate all marketing initiatives, considering all phases from ideation through delivery, contingencies and dependencies, serving as project manager between Marketing + Creative and various cross-functional partners.  
• Work very closely with the Brand Team in conjunction with the VP, Marketing & Brand Team in the development and maintenance of the marketing calendar, support in executing Marketing initiatives and projects, managing seasonal process across relevant stakeholders
• Standardize, plan, and direct project timelines, milestones, and reviews / approvals at each project stage
• Own project roadmap + timeline and manage workflow priorities to the team, ensuring they are clearly communicated and adhered to, while maximizing the team’s productivity and efficiency and meeting deadlines.
• Outline project meetings, owners, attendees, and outcomes for project lifecycle
• Record, review, interpret, consolidate and communicate feedback; take notes and follow-up on action items
• Communicate risks and proactively evaluate potential solutions
• Point of contact for all key meetings: kick offs, internal reviews, etc.
• Manage and maintain project status and delivery report/s
• Conduct project close-outs and assess efficiencies to improve process
• Proactively seek out opportunities to leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification
• Collaborate with Brand Manager and cross-functional leaders to organize presentation materials to ensure accuracy across creative projects as it relates to design, copy & timelines.
• Partner with Creative Director to manage the internal Creative and Photo Studio E-Comm budgets
• Support VP, Marketing in managing relationships with external vendors, particularly in driving project timelines.
• Create a positive work environment and provide career development.

40% Production Support and Budget Management

• Collaborate closely with Creative Director and external production agency in building and managing Creative budget
• Serve as the main conduit / liaison between Creative Director/Creative team and external Production agency / Producers in developing and executing productions.
• Liaising with external production agency to communicate creative concept and brief for each campaign / shoot per season
• Collaborate between Creative team and external production agency to plan, develop, source, execute on key campaign / shoot requirements, including but not limited to, casting, sourcing photographers / directors, location scouting, logistics planning, key production needs (lighting, props, etc.)
• Work with external production agency in developing shootbook for each production

 

 

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor's Degree or equivalent experience
• Years of Experience: 7 - 10
• Project Management experience in print production and marketing operations

 

 

CRITICAL SKILLS & ATTRIBUTES

• Advanced knowledge of Adobe Acrobat and Microsoft Suite
• Basic knowledge of Google Drive
• Strong communication skills, written and verbal, with the ability to interact confidently and effectively with all levels of the business
• Ability to communicate a single source of truth between multiple departments
• Exceptional attention to detail
• Excellent project management abilities; can drive forward multiple projects simultaneously
• Excellent organizational, time management and prioritization skills
• Possess diplomacy under pressure in fast-paced culture
• Experience working with multiple cross functional teams
• Self-directed individual who operates with urgency, focus, and discipline
• Ability to step back and look at the “big picture” to look for efficiencies

 

Benefits and Compensation:

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

 

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Salary Range:$110,300 - $167,200Closing:

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

 

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.