Manager of Applications - KORE1 Technologies

• Lead the applications team in managing and supporting municipal applications, ensuring they meet the needs of various departments and the community.

• Collaborate with department heads and stakeholders to identify application requirements, prioritize projects, and develop strategic plans for implementation.

• Oversee the development, testing, and deployment of new applications and enhancements to existing systems, ensuring compliance with industry standards and best practices.

• Monitor application performance, conduct regular assessments, and implement improvements to optimize functionality and user experience.

• Ensure data integrity and security across all applications, adhering to relevant policies and regulations.

• Conduct thorough analyses to determine whether to build custom applications or purchase off-the-shelf solutions.

• Lead the evaluation and selection process (RFP) for new software solutions, collaborating with stakeholders to define requirements, conduct market research, and facilitate vendor demonstrations.

• Manage relationships with third-party vendors and service providers, ensuring quality support and adherence to service level agreements (SLAs).

• Develop and maintain documentation related to application architecture, processes, and user guides.

• Stay informed about emerging technologies and trends in municipal applications, providing recommendations for innovation and improvement.

• Train and support municipal staff in the use of applications, promoting efficient and effective technology use across departments.

• Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, reporting,and employee engagement.

• Maintain quality service by establishing and enforcing organization standards.

• Resolve issues, ensuring a proactive, fast path to resolution. (This work effort may extend beyond the course of the standard work schedule)

• Foster a collaborative and high-performing team culture where perspectives are valued, new ideas are encouraged, and continuous improvement is expected.
  

Essential Functions:

Typical duties may include, but are not limited to, the following:

• As assigned, oversee the conduct of and supervision of staff including conducting performance evaluations and implementing training, and hiring, discipline and termination procedures

• Reviews system functionality, service support operations, and overall performance of assigned technology area in meeting requirements; analyzes and provides recommendations for performance and process enhancements and overall optimization of technology.

• Provides oversight of and plans, analyzes, designs, implements and/or maintains assigned technology systems, support operations and related projects

• Take action in the full range of formal personnel activities, and provide contract oversight in conjunction within the Information Technology Department. 

• Plans, coordinates and supports the implementation of new and assigned existing systems, system modifications and/or the discontinuation of existing systems and related equipment.

• Participates in the development, administration and evaluation of assigned budget; monitors budget compliance and expenditures; recommends and implements budget adjustments

• Prepares and oversees the development of technical documentation, policies/procedures, proposals, process flows, training materials, performance reporting, presentations, correspondence and/or other documentation in support of assigned programs/projects/processes/functions.

• Monitors and reports on performance indicators and service levels.

• Performs other duties of a similar nature and level as assigned.

EDUCATION:

• The equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Computer Science, Information Systems, Electronics Engineering, Voice/Data Communications, Public/Business Administration or a related field.

EXPERIENCE:

• 5+ years of experience in application management or development, with at least 2 years in a leadership role.
• Strong technical knowledge of application development methodologies and tools (e.g., Agile, DevOps).
• Proficiency in relevant programming languages and platforms (e.g., Python, .Net, SQL).
• Excellent project management skills, with a proven track record of successfully delivering projects on time and within budget.
• Strong analytical and problem-solving abilities, with a focus on customer service and community needs.
• Exceptional communication and interpersonal skills, capable of working with diverse teams and stakeholders.

• Valid California Class C Driver's License

Highly Desirable Experience, Qualifications and/or Certifications:

• Local government or public sector experience especially public safety (police and fire).

• Experience with cloud-based applications and enterprise systems (e.g., ERP, CRM).

• Experience with cloud-based application development and deployment (e.g., AWS, Azure, Google Cloud)

• Familiarity with cybersecurity best practices and compliance with public sector requirements.

• Knowledge of data analytics tools and practices.

• Experience with Microsoft 365 (e.g., SharePoint, Teams)