Manager of Client Development, Fine Jewelry, West Coast - Hermes

The Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Opportunity:

The Manager of Client Development is a key partner for the métier, the merchandising team, and the retail and ecommerce teams in developing Hermès Fine Jewelry business.

In collaboration with the Senior Manager, the Manager of Client Development will be responsible for developing and implementing strategies to drive sales such as partnering with the stores in securing high jewelry/fine jewelry appointments as well as attendance for relevant in-store trunk shows. The Manager of Client Development will continuously partner with the stores to deliver the best client experience and ensure a seamless selling ceremony.

About the Role:

Fine Jewelry Expertise

• Partner with the training team and the merchandising team in delivering training on the new collections as well as fine jewelry and high jewelry fundamentals.
• Serve as an Ambassador in frequently communicating with the Fine Jewelry métier in Paris, relay feedback on products and services from customers to the department in Paris.

Service Excellence and Client Development

• Demonstrate consistent high level of customer service, with an entrepreneurial approach in supporting Jewelry Trunk shows as well as in developing new services.
• Become an ambassador to Hermès Fine Jewelry clients as well as a trusted advisor for Hermès store teams.
• Partner with Managing Directors to develop client development initiatives as well as elevate fine jewelry selling skills across the market.
• Identify potential clients within existing client base as well as recruitment opportunities.
• Partner with Paris Jewelry Ambassador to develop client development fundamentals training program as well as the local CRM team to instill clienteling skills behaviors.
• Colloborate with the CRM team to identify clients for local or international events and be their host at these events.
• Help in defining the fine jewelry client journey.
• Be a key partner to the other client development team members to help in implementing overall Hermès Client Development Strategy.
• Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated.
• All other duties assigned by supervisor

Decision-Making Responsibility

• Yes

Supervisory Responsibility

• No

Budget Responsibility

• Yes - Approval of orders, sales plans and training and development in tandem with the Training Director

About You:

• Bachelor's degree preferred.
• Passionate about jewelry as well as 3+ years of experience within the luxury jewelry industry. In-store experience preferred.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Elevated leadership and communication skills.
• Even tempered with ability to continuously multi-task.
• Self-starter and able to work independently.
• Flexible with schedule changes to accommodate needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

The range for this position is $90,095- $106,475. Actual rates are determined based on job, location, and individual experience

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility, a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.