Manager of Communications - Restore NYC

About Restore NYC

Restore is a nonprofit organization that makes freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking and a life of hope, restoration, and flourishing for every survivor. Learn more about us on our website.

Our Values

We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach

Diversity & Inclusion: The Foundation to Making Freedom Real

Restore's mission is to make freedom real for survivors of trafficking in the United States. To do that, we desire a staff team representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from underrepresented communities are strongly encouraged to apply. We welcome applicants who are survivors of trafficking, gender-based violence, intimate partner violence, and/or sexual assault.

About the Position

Reporting to the Chief Development Officer, the Manager of Communications will be a primary contributor to the overall development and execution of Restore’s communication strategy in connection with its content production, digital collateral, email marketing, social media, internal/external stakeholder communication, and brand maintenance. 

Specific Responsibilities

Manage Digital Content, Social Media, Direct Mail, and Email Campaigns (35%)

• Build, refine, and maximize communication initiatives, including email, direct mail, and social media posts that target specific audiences
• Manage digital touchpoints for different audiences for fundraising campaigns, appeals, and newsletters in strategic alignment with the development team
• Develop and manage communications calendar, create workflows for all digital content (e.g., create, edit, publish, update, and retire content)
• Keep current with emerging social media and web communication platforms; develop new channels as needed; and proactively bring ideas and new opportunities for content, promotions, videos, blogs, etc., to the team
• Track and measure Restore’s level of engagement and success with various audiences and platforms over time
• Contract service providers with the necessary expertise to ensure timely and quality content

Branding, Writing, and Producing Development Material (35%)

• Oversee and manage content to maintain branding and ensure a positive public image, protection of survivors, and positive perception of donor and partner community
• Oversee development and execution, and work with appropriate team/contractors on creative projects–including digital design, video production, website management, and print materials
• Manage copywriting and content production across platforms and mediums (newsletters, email marketing, video scripts, solicitations, donor reporting, social posts)
• Write impact stories and create compelling narratives for development reports required by institutional donors, foundations, major donors, and any fundraising events (Gala, NYC Marathon, etc.)
• Oversee and manage the development of Restore monthly subscriber emails as well as a newsletter or other reports that provide stories and requests for prayer and donations
• Contract with service providers as necessary to ensure timely and high-quality materials

Assist Donor Acquisition and Movement (10%)

• Develop, with the team, a donor communications strategy that encourages new donors to Restore and encourages higher levels of gifts and engagement of donors
• Facilitate online anti-trafficking and awareness training with Development and Program staff
• Research donor interest and needs to ensure timely pivoting of communication approaches and forwarding of major donor requests to appropriate team members to improve donor response
• Report quarterly and end-of-year on audience and donor engagement 

Collaborative Projects (10%)

• Contribute ideas and assist the staff with event planning and execution
• Ensure the accuracy of partner and donor data within email service providers and databases
• Assist with outcomes reporting to key organizational stakeholders
• Work as a primary partner in providing communications support to cross-department projects

Support Internal Communications (10%)

• Support internal communications within the organization by speaking into strategy, enhancing clarity and effectiveness of internal communications channels, and developing messaging

Experience

• Three years plus experience in nonprofit communications, journalism/editorial, professional agency, or other related areas
• Experience overseeing projects efficiently and with minimal oversight; ability to take an idea from concept to completion
• Degree in advertising, journalism, communications, English, or creative writing
• Strong technical understanding of web analytics and the ability to pick up new monitoring and reporting tools quickly, a plus 
• Google Analytics experience a plus
• Strong understanding of website technology, social and email marketing
• Squarespace and Mailchimp experience a plus
• SEO knowledge a plus
• Basic knowledge of Adobe InDesign or Illustrator a plus

Requirements

• Affirm the Nicene Creed and attend a Christian church
• Strong communication and interpersonal skills
• Understanding of donor-centric communications and storytelling
• Clear and concise communication
• Keen editorial eye and attention to detail
• Deep commitment and personal accountability to results
• Excellent team player who can achieve goals through collaboration and who is adept at working with a variety of stakeholders that have different priorities and timelines
• Deep commitment to the healing and well-being of survivors of trafficking 

Compensation

The salary range is $70,000- $77,000. Restore provides a comprehensive benefits package, including 401(k) matching, HSA/FSA, 15 vacation days, four spiritual retreat days, unlimited sick days, parental leave, a flex-time policy, and major medical, vision, dental, and life and disability insurance, as well as commuter benefits.

Job Location

This job is based in New York City.

Equal Opportunity Employer

Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Only candidates selected for interviews will be contacted.

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