Manager of Corporate Operations - Allegro Home Delivery

The Manager of Corporate Operations is responsible for process design, documentation, and implementation that supports field operations and business growth. This role will require someone with high financial acumen and the ability to translate challenging business process steps into actionable business plans and process documents.

Job Responsibilities

• Utilize project management and collaborative skills to develop new and/or improved processes that yield revenue growth and cost reduction.
• Partner with internal and external entities to deconstruct business opportunities, create solutions, and build the subsequent policies and procedures for teams to follow.
• Evaluate performance outcomes and behaviors to identify best practices that inform new policies and procedures.
• Establish trusting working relationships by assisting field partners to overcome challenges.
• Become a subject matter expert in existing and new business to develop training, documentation, and supporting business tools that drive desired outcomes.
• Monitor performance and key metrics to develop action plans for improvement.
• Continuously evaluate customer satisfaction verbatims to create solutions for gaps.
• Train and implement new business processes and SOPs with Field partners.
• Identify and introduce short and long-term solutions for known and unmet business needs to include reporting and business tools.
• House and maintain accuracy of all policy documentation and reference material.

Requirements

• High School Diploma Required
• 5+ years of experience in Field Service Operations, Process Development, or Professional Services
• Strong financial acumen
• High organization and attention to detail
• Ability to focus for extended periods of time to develop documentation, training, and reference materials
• Project management and collaborative working skills
• Advanced proficiency with Microsoft Suite, PowerBI, and similar applications
• Excellent verbal, written, and presentation skills to include a wide array of audiences from field technicians to company executives
• Ability to travel up to 25%