Manager of Facilities - Mercyhealth

Oversees the operation and directs activities of workers engaged in operating and maintaining facilities, grounds and equipment in buildings by actively participating in process and project management of special requests by performing the following duties. Manages Materials Management requirements through Purchasing Assistant as determined by site. Manages support services supervisors, technicians and mechanics to meet the needs of hospitals, clinics and assigned facilities as determined by site. Manages issues pertinent to safety and security in conjunction with Safety/Security Department to meet site specific needs. Works to assure proper regulatory compliance including interaction with CMS, TJC, DHS, IDPH and authorities having jurisdiction to assure a safe and secure environment for hospital and clinic patients and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Ensure Supervisor(s) and Clinic Coordinator(s) are reviewing work order backlogs in order to facilitate and prioritize department workflow and resources.
• Prepares and submits reports for overtime, productivity, efficiency, budget variance, occurrences, and regulatory compliance.
• Inspects facilities and equipment to determine need and extent of service, equipment required, and type and number of operation and maintenance personnel needed.
• Assigns workers to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors.
• Directs contracted projects to verify adherence to specifications.
• Ensures all operating permits are up to date.
• Purchases building and maintenance supplies, machinery, equipment, and furniture as required.
• Prepares department budgets and monitors expenditures throughout fiscal year.
• Compiles records of labor and materials cost for operating building and issues cost reports to leadership as requested.
• Assists in preparation of construction specifications or plans working with architectural engineering or other consultants.
• Assembles and analyzes contract bids, and submits bids and recommendations to leadership for action.
• Oversees management and maintaining appropriate data through use of the Computerized Maintenance Management System (CMMS) and other supporting documentation to share as required with TJC, local, state, and federal regulatory agencies.
• Acts as primary Facilities representative during local, state, and federal surveys.
• Assures accuracy and performance of preventative maintenance program according to manufacturer’s specifications and required standards.
• Coordinates supplies for the clinics and their distribution as determined by site.
• Participates on various committees meetings. May be assigned to chair meetings such as department meetings, clinic safety committee or others as required dependent upon site.
• Participates in weekly department meetings.
• Manages maintenance contracts as necessary.
• Directly handles service recovery.
• Meets at least weekly with Director to report progress, status, and needs for projects and the department.
• Participates in community service events.
• Performs other duties as assigned.
• Accurately and consistently performs detailed job expectations, that support the job description contained in the FMES Manager Expectations document

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the  Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION AND EXPERIENCE  

Bachelor's degree (B. A.) from four-year college or university; or five or more years related experience and/or training in healthcare mechanical or electrical trades.

CERTIFICATION/LICENSURE                    

For those driving Mercyhealth vehicles:

Maintain a valid driver's license.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

For those driving their personal vehicles:

Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.                                        

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Inventory software; Computerized maintenance management system (CMMS); Project Management software; Spreadsheet software and Word Processing software.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

WORK ENVIRONMENT

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Non-Specific Task (N/A)

INFORMATION ACCESS

Partner may access patient care information needed to perform their job duties.

WORK CONTACT GROUP    

Partners, physicians, patients/family, visitors, vendors                                         

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is frequently required to stand, walk, handle, finger, feel, reach, climb, balance, stoop, kneel, crouch, crawl, talk, and hear.  The employee is occasionally required to sit, taste, and smell.  This job requires the employee to frequently use close vision, peripheral vision, and depth perception.  As well as occasional distance vision, color vision, and the ability to adjust focus. The job requires the employee to occasionally exert up to 100 pounds of force.

LEVEL OF SUPERVISION

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.

SUPERVISES

Directly supervises FMES supervisors. Indirectly supervises FMES staff including maintenance, engineering and safety/security as assigned. Is responsible for the overall direction, coordination, and evaluation of these units. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.