Manager of Global Sales-Member Experience - EWM
Delray Beach, FL 33445
About the Job
The Manager of Global Sales, Member Experience, leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support. The roles primary focus is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the Company.
- A minimum of five years of verified experience in the role of Corporate Travel Advisor is required for this role.
- Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR's, Profiles, maintain EPR's, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
- Travel agency operational and or sales experience within a fast-paced environment.
- Solid sales and interpersonal skills.
- Databases and CRM's - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
- Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.
- Creating PowerPoint presentations - Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.
- Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
- Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
- Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM
- Creating contract/ticketing instructions and distributing them to the appropriate agencies.
- Loading Airline Agreements into Partner HQ our member portal.
Source : EWM