Manager of IT Support Services - Leviton Manufacturing

About Leviton:

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.  With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.  We recognize that our people are our greatest asset.  We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.  It's about each person bringing skills and passion to a challenging and constantly changing world.

 

 

Overview:

The Manager of IT Support Services is responsible for overseeing the delivery of technical support to the organization's staff. The manager of IT support services ensures that the IT support team provides timely, efficient, and professional service, and that the IT systems and infrastructure are maintained and updated.  

 

This position folows a hybrid work model with an expectation of working on-site at our Melville, NY office at least 4 days per week.  Remote work is permitted for up to 1 day per week.

Responsibilities:

• Manage the IT support team, including hiring, training, evaluation, coaching and time management.

• Plan, coordinate, and monitor the IT service desk activities, including incident management, request fulfillment, problem management and service level management.

• Monitor and report on the performance and quality of IT support services.

• Coordinate and prioritize IT support requests and issues, escalating as needed.

• Ensure that IT support services comply with the organization's security and privacy policies.

• Manage the IT support budget and resources while optimizing the use of IT support tools and software.

• Monitor and report on the performance and quality of IT support services using experience and available analytics tools.

• Endpoint Lifecycle Management (ELM) of the organization’s devices, from deployment to retirement. This includes ensuring all devices are properly tracked, maintained, updated, protected and retired or replaced.

• Software management of the organization’s software applications, including procurement, deployment, version control, usage monitoring and security.

• Manage the IT Service Desk system and future enhancements.

• Manage IT Support team projects using existing project management tools

• Develop and implement IT support policies, procedures and standards.

• Communicate and collaborate with other IT managers and stakeholders to align IT support services with the organization's goals and needs.

• Provide technical guidance and expertise to the IT support team and other staff.

• Keep abreast of the latest IT trends and developments while identifying opportunities for improvement and innovation.

• Promote organization-wide technology adoption through quarterly IT training programs

Qualifications:

• Bachelor's degree in computer science, information technology or related field.

• At least five years of experience in IT support, including at least two years of supervisory or managerial experience.

• Strong knowledge of IT computer support systems and tools, such as Windows, Mac OS, IOS/Android, Microsoft Office, endpoint security, remote access, software deployment, etc.

• Excellent communication, interpersonal, and leadership skills.

• Excellent computer and technical troubleshooting skills

• Ability to work under pressure, multitask, and prioritize.

• Problem-solving, analytical, and critical thinking skills.

• Customer service orientation and commitment to quality.

• Attention to detail and accuracy.

Education & Experience:

• Bachelor's degree in computer science, information technology or related field.
• At least five years of experience in IT support, including at least two years of supervisory or managerial experience.

Travel:

Up to 15% travel for project implementations

What We Offer:

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

 

 

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

 

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

 

 

The future looks brighter than ever.  Join our team now!

Salary Range:$130,000 - $160,000 per year:#LI-Hybrid, #IND-Corp