Manager of Operations Support-QA - TEKsystems, Inc

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

General Description:

Reporting to the Sr. Manager and Regional Controller, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service, to external customers as well as corporate and field office employees. 

The MOS is a proficient expert in the management and collection of customer accounts.  In addition, the MOS is responsible for the day to day supervision and development of the members of their team.  The MOS also acts as an escalation point for team, office and account issues. 

Qualities include:  Building team and customer relationships, developing employees, conflict resolution, professionalism, the ability to employ the TEKsystems’ communication model as appropriate, and the ability to adapt to changes in the workplace.

Essential Functions of the Manager of Operations Support:

• Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
• Escalation point and support liaison for team, field office, and customer related issues
• Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
• Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
• Responsible for overseeing the day to day operations of their account(s)

Qualifications:

• BA / BS degree in Business, Finance or Accounting preferred
• If applying externally, must have 1-3 years management experience
• If applying internally, must be a Sr. BOA or equivalent in level and at least 9 months in total tenure
• Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
• Ability to hold team members, peers and supervisors accountable
• Thorough knowledge of business policies and account management practices
• Strong leadership skills, communication skills and work ethic
• Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
• Ability to coach, train and develop all team members
• Ability to assess team performance and identify areas of improvement for the team and its members