Manager of Residential Operations - CommQuest Services Inc

Manager of Residential Operations

Real-world impact. Life-changing outcomes.

CommQuest is currently seeking a Full Time Manager of Residential Operations at our Canton womens residential location. This role supports the overall management of residential services, ensuring the safety, compliance, and smooth operation of residential facility. This role coordinates staff development, vendor relations, and daily operations while providing crisis and behavioral intervention support to residents. It serves as a key point of contact in the absence of the Lead Residential Technician.

CommQuest Services, Inc. is in partnership with Great Minds Fellowship!

In this role, you will:

• Be valued as an expert
• Provide leadership
• Make a real difference
• Grow professionally

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

What you gain:

• Relationships with an exceptional team committed to our clients' recovery
• Rewarding experience in the behavioral and substance abuse field
• Opportunities to train the next generation of therapists
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Completes monthly, quarterly, and annual safety inspections, fire and tornado drills, and vehicle registrations for residential locations. Manages/tracks residential staff credentials, including Serv Safe certifications.
• Supports Director of Residential Operations in hiring, training, staff development, and onboarding. Provides input on annual performance reviews.
• Provide crisis intervention, behavioral intervention, and supports residents' development of activities of daily living (ADLs).
• Coordinates vendor relationships and oversees supply orders and housekeeping needs.
• Orchestrates vendor deliveries, manages donations, and ensures compliance with client rights postings.
• Ensures completion of 'residential client tracking forms' and maintains current house schedule and postings.
• In absence of Lead Residential Technician, assumes related duties to ensure coverage.
• All other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree in Chemical Dependency, Psychology, Social Work or similar field required. Master's preferred.
• Active Chemical Dependency Counselor Assistant (CDCA) certification or above issued by the State of Ohio required. 
• Minimum 2-3 years' experience in recovery services including a minimum of 1-year supervisory experience required. 
• Maintains Non-Violent Crisis Intervention and CPR/First Aid training, obtained within first 90 days of employment.  Maintain all other certifications and/or licensures are required for position and/or compliance.
• Valid driver's license and reliable transportation. 
• Availability for rotating on-call shifts, some evenings and weekends may be required. 

 

Full-Time Benefits:

• Generous timeoff, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursements and Additional Workshops/Trainings:
  • Up to 16 hours of paid work release annually for workshops, with $200 in funds for CEUs (24 hours and $250 for employees maintaining two licenses).
  • Licensure fee coverage up to $320 annually for one license.
  • Flexible work scheduling with supervisor approval to make up time during workshop weeks.
  • Workshops/Trainings: EMDR, DBT, CDCA, & More!
• CommQuest Services, Inc. is in partnership with Great Minds Fellowship!

We are an equal opportunity employer. All applicants will be considered foremploymentwithout regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.