Manager On Duty - Elite Sports Clubs

We are currently seeking a reliable and customer-focused Manager On Duty to join our team and oversee operations during nights, weekends, and early mornings or late-night shifts.

Responsibilities:

• Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts. Providing assistance, addressing inquiries, and resolving issues as needed.
• Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery.
• Monitor facility activities and address any safety or security concerns in a timely manner.
• Act as a liaison between staff and management, conveying important information and escalating issues as necessary.
• Assist with administrative tasks, including scheduling, payroll verification, and inventory management.
• Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols.
• Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed.
• Assist with special events, promotions, and member engagement activities as directed by management.
• Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency.

Qualifications:

• Previous experience as a collaborative leader in a customer service or hospitality role, preferably in a fitness or recreation setting.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff at all levels.
• Excellent problem-solving abilities and the capacity to remain calm and composed under pressure.
• Availability to work early mornings, late nights, weekends, and holidays on a regular basis.
• Basic computer skills and familiarity with office software applications.
• CPR and First Aid certification preferred.

Benefits:

• Competitive hourly wage.
• Opportunities for advancement within the company.
• Complimentary membership to Elite Sports Clubs.
• Employee discounts on club services and merchandise.
• Flexible scheduling options.
• Supportive and collaborative work environment.

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