Manager On Duty - NASCAR SpeedPark
Sevierville, TN 37862
About the Job
Earn up to $300 as a sign-on
bonus, free meal per 6-hour shift, free parking, free/discounted area exchange
program, paid time off and health benefits.
Our PARC Mission: We strengthen families and communities by creating and operating special places
where magical moments become treasured memories.
NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.
PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.
Job Purpose: Manage the overall daily operations of NASCAR SpeedPark Department. Support Department team members in delivering guest-focused, friendly and effective service while being diligent to follow all safety and cleanliness (including neatness, organization, sanitizing and disinfecting) protocols. Manage daily resources to create the best guest experience while also keeping financial stewardship in mind and supporting the team experience. Manage staff needs and operational inventory. Manage guest opportunities and make proactive changes. Oversee emergency situations and complete documentation. Provide input on new daily processes, new products or items and promotions from a
practical leadership perspective. Provide budget support to General Manager as needed.
KEY DUTIES AND RESPONSIBILITIES:
Demonstrate “People-First”:
- Be a role model for the team by demonstrating PARC Values and leading with an encouraging attitude and a consistent work ethic.
- Create welcoming, positive and proactive environment for both the team and the guests.
- Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
- Respond to guests concerns in an effective manner looking for win-win solutions whenever possible; report guest situations to MOD, GM, and/or other appropriate Management where needed to resolve guest issues or to discuss/implement needed operational improvements. Report to GM all situations where a guest alleges safety issues or improper conduct by a team member or guest.
- Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
- Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
- When assigned as MOD, except when handling incident reports, daily reports, and circumstances or events requiring office meetings, all time should be spent in the park handling the MOD duties.
- Except when assigned as MOD or handling administrative duties which require office or meeting time, allocate remaining time (80-85% of overall time when not MOD) to working on the front line with the Department team to: - offer continuous training and mentoring in “real time” as scenarios arise, - be proactive in creating a positive guest experience, preventing guest complaints, and addressing guest concerns, - avoiding/correcting potential safety concerns (including monitoring for spills and other safety issues), - during inclement weather, rush periods, periods of reduced labor availability, or other challenging circumstances, oversee the situations (in coordination with the MOD and Managements) and assist and support the team with managing the guest experience including working front line and other positions where needed and implementing efficient processes to improve the guest experience, - during periods of reduced labor capacity or other challenging circumstances, be available to MOD and Management to assist where needed, and support the team by working front line or other positions as needed to provide meal, five minute and rest breaks, - assist other Departments as needed, - manage labor costs during inclement weather and days of low attendance by allowing team members to volunteer to leave and working with the MOD to reassign remaining labor and/or personally working open positions where appropriate; and - manage labor costs by overseeing closing process to ensure an efficient and orderly process which allows team members to leave timely.
- Prepare Team Leads/Assistant Team Leads for the day by communicating (a) special events, promotions, details regarding pre-registered groups, and other issues affecting daily operations; and (b) how to address any concerns regarding daily operations (ride closures, potential inclement weather, etc.)
- Create, monitor, oversee and encourage compliance with a process to monitor Department areas for cleanliness, safety issues, and guest opportunities, and dispatch Team Members for cleaning, intervention and guest service support as needed.
- Be knowledgeable about any training updates for frontline teams.
- Find the best daily solutions to staffing challenges between Departments, promote unity and cooperation among and between teams. Report challenges to HR and GM as appropriate and work with Management to resolve issues and implement solutions. For staffing challenges within the Department which require intervention, report to HR and GM and work with the Management team to find and implement appropriate solutions.
- Address minor performance and behavior issues as trained by HR; For ongoing or more serious performance/behavior issues, provide counseling and corrective action as trained by HR (and document counseling and corrective action as requested and/or trained by HR), and, where appropriate, communicate to HR and the General Manager, any recommendations for discipline, including suspension or termination, and support HR and GM in documenting all such HR matters.
Demonstrate “Always Safe”:
- Be fully trained, knowledgeable and prepared to manage safety issues and incidents.
- Work with Management to implement, update (as needed) and oversee programs to promote safety awareness and injury prevention.
- Up-to-date knowledge of industry standards of care and basics of operation for the guest-facing teams: Admissions, Arcade, Foods, Prop. Maintenance and Ride & Tracks operations. Must be able to effectively communicate such requirements to the team. Able to communicate to the team and guests the requirements of all park attractions in terms of age, height, and safety (hair ties, medical restrictions, track rules, and the like.)
- Provide ongoing training to ensure the team is well prepared, knowledgeable and following applicable Safety Standards, Policies, and Procedures, and is assisting the guests to follow such Safety Standards, Policies, and Procedures.
- Coordinate with Management to maintain and update radio training materials for all team members and to create and maintain a list of locations and team members who require a radio; ensure that properly functioning radios are available at all times in assigned Department locations and/or to assigned team members. Ensure that all team members have a “cheat sheet” available with radio codes and are trained in radio etiquette and operation.
- Assign duties, tasks and breaks in accordance with Minor workers’ requirements.
- Be knowledgeable of, understand and encourage team to follow all COVID-19 Protocols required by governmental authorities or PARC’s internal policies and procedures; report to MOD or Department Management any team member or guest who refuses to follow COVID-19 safety protocols or any other challenges with compliance.
- Knowledge and understanding of safe and secure cash and credit card handling procedures and vault processes; train Department team members in all such processes and procedures applicable to each team member’s job duties; monitor compliance and report any concerns or suggested improvements to GM.
- Monitor weather and other working conditions to ensure team has sufficient five minute and rest breaks, proper hydration, hats, gloves and other needed support to stay warm in colder weather, and appropriate support to avoid heat exhaustion in warmer weather.
Demonstrate “Remember It’s Fun”:
- Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
- Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.
- Ability to support the implementation of incentive programs; work with Management to provide ongoing improvement to incentive programs.
- Effective team-building skills, including ability to encourage and engage team members and ability to train others to encourage and engage team members.
Demonstrate “Commit to Excellence”:
- Convey the importance of PARC Values when completing assigned duties and tasks, and coach compliance with standards of excellence, through role modeling, training, praise and reward, appropriate correction, and constructive accountability; Commit to consistently “Inspect what you Expect.”
- For all duties requiring training, review and understand all current training materials, provide input to HR and Management for any suggested updates, and coordinate with HR and Management to implement both formal training (both as a new hire and classes attended as part of ongoing team member development) and informal “on the job” training/coaching which occurs through daily oversight and engagement with the Team.
- Engage with HR to interview, select, and help “onboard” new team members.
- Consider team member skills, training, strengths, limitations and overall operational efficiency and effectiveness when managing labor and team-member placement duties.
- Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
- Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
- Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
- Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
- Actively identify areas of improvement and work towards positive changes.
- Provide reporting leader with feedback, ideas and suggestions on a timely basis.
- Must be able to work flexible schedule on the needs of the business and be cross-trained in other departments to assist with park operations as needed.
- Willing to complete assignments Management deems necessary for park operations.
- Able to understand overall business functions and oversee daily operations as Manager on Duty; implement a process for Department to operate efficiently and effectively during MOD shifts.
- Able to open and close down the building.
SKILLS, REQUIREMENTS, AND QUALIFICATIONS
- Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
- Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
- Required Education- Minimum Associate Degree in Business, Hospitality & Tourism, Management, Accounting or equivalent work experience in a position with similar duties.
- Preferred Experience – 12-24 months.
- Certification/Licensure – First Aid Training, CPR/AED Certification required or willing to complete training within first 3 months. ServSafe certification required or willing to complete training within the first 3 months. AIMS or NAARSO training preferred but not required.
- Specific Vision Requirements – Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus.
- Special Skills –Positive and effective customer service skills. Ability to handle multiple tasks at one time. Effective leadership skills. Excellent organizational and communication Skills. Excellent Customer Service and conflict resolution skills. Proficient in MS Office Programs, preferably Excel and Word or equivalent. Proficient in use of cash registers and Point of Sales (POS systems) and cash handling procedures.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, use hands or fingers, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk and hear. Occasionally climb stairs or a ladder.
- Extended standing and walking.
- The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
- The noise level is moderate to loud.
- Regularly the employee is exposed to weather conditions prevalent at the time.
Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee. Our guests have voted us the #1 spot for go-karting in the region for the fifth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.