Manager Operations - Dartmouth Health Advanced Response Team - Dartmouth-Hitchcock Health

The Operations Manager of DHART plays a crucial role in orchestrating and elevating the mission of our advanced response initiatives. This role is integral to ensuring that helicopter and ground-based critical care services are delivered seamlessly, efficiently, and with utmost regard to safety. It's about more than logistics and operations; it's about optimizing the intricate web of clinical care, aviation operations, and ground transport logistics. The Operations Manager champions the highest standards of patient safety and care, while also promoting a culture of excellence, learning, and compassion throughout the team. This individual embodies the dedication and expertise that DHART represents, ensuring that we remain at the forefront of critical care transport services.

1. Manages/maintains DHART physical facilities. Files work orders, and/or takes actions to correct facility problems, makes recommendations for facilities improvement. Researches costs and options, and makes recommendations.
2. Manages state licensing and certification for the DHART program; assures that state licensing and certification requirements (including air and ground ambulance licenses and the heliport permit) are appropriately documented and reported. Assures that necessary records are maintained and that renewal applications are made when due.
3. Coordinates insurance information requests, obtains certificates of insurance and provides evidence of insurance. Acts as liaison between DHMC and outside entities with a business need for insurance information and verification.
4. Acts as Chair of the Equipment committee. Directs and oversees the equipment evaluation, procurement, and preventative maintenance process. Leads the equipment committee in discussion about the suitability and serviceability of current medical equipment.
5. Participates in capital and operating budget development by providing information to the Director regarding capital needs as related to equipment and facilities for the coming fiscal year.
6. Participates in the development and evaluation of DHART Policies and Procedures.
7. Participates in departmental goal development.
8. Safety Oversight: Collaborates with aviation and ground transport partners to ensure strict safety guidelines and regulations are adhered to at all times.
9. Develops projects to address areas of responsibility in equipment and facilities oversight, operations, and outreach training and public relations.
10. Has operational oversight of DHART Comm to include all staff, dispatching equipment and budgetary needs.
11. Ensures the proper staffing and scheduling of all DHART Comm staff. Delegates the scheduling function of DHART Comm staff members, and oversees the staffing/scheduling process.
12. Participates in hiring process for DHART Comm staff. Participates in the interview process for staff members, and, provides input and recommendations to the hiring Manager/Director. Participates in DHART Comm staff performance reviews, providing performance feedback.
13. Acts as contact point for Occupational Medicine (OM) department regarding occupational illness/injury of DHART staff members and act as an advisor to the OM department on DHART department-specific issues.
14. Organizes and coordinates staff safety and survival issues, providing training to new and existing staff regarding survival, safety, and personal preparedness. Arranges for personnel survival training.
15. Stakeholder Engagement: Serves as a liaison between the department and other healthcare entities, regulatory agencies, and the public.
16. Acts as point person for public relations and operations outreach activities.
17. Coordinates the landing zone safety training program. Develops and evaluates written and other teaching materials used in the helicopter landing zone (LZ) safety training program.
18. Responsible for issuing and tracking all employee uniforms and will provide replacement plan to Director to be included in annual budget.
19. Continuous Improvement: Monitors and analyzes departmental metrics to identify areas for improvement and implement best practices.
20. Regulatory Compliance: Ensures compliance with all State and Federal regulations.
21. Participates in reaccreditation process and maintains all operational requirements in accordance with CAMTS Standards.
22. Performs other duties as required or assigned.

• Bachelor’s degree with critical care or prehospital experience preferred.
• Prior demonstrated experience in leadership/supervision desired.
• Master’s degree preferred.
• Proficient in standard office software, healthcare IT systems and dispatching software.
• Prior experience in Quality Improvement Process

• Certified Medical Transport Executive (CMTE) certification within 3 years of hire