Manager, Operations - Events (Crypto.com Arena) - Crypto.com Arena

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events. 

Position Summary:

The Manager, Operations - Events is responsible for the venue's overall set-up, presentation, and functionality. This dynamic leader will oversee a union team of Event Crew and other contracted service providers. This role is heavily involved in all the details of performing and event. This role performs at a high level, with attention to detail, and exceptional communication skills between varying level of professionals. 

Essential Functions: 

Event Operations Department Management

• Facilitate Supervise and develop the Events Operations team establishing greater efficiency and ensuring successful events. Schedule all Operation Event Crew members and vendor labor including but not limited to court installations, Ice /Glass Install, ADA Set Ups, Table Set Ups, Banner Set Ups and Locker room support. Issue Employee Performance Discussions, write-ups, and disciplinary actions. 
• Maintain and foster growth in employee relationships. Work closely with contracted Housekeeping team(ABM), Engineering and Maintenance to ensure fluid cleaning operations including overnight.
• Create, update and implement department policy and procedure manual and guidelines. Ensure team compliance with venue policy and procedure. Implementing strategic inventory and tracking systems to streamline best operational processes.
• Schedule, administer, record and report safety meetings with the Event Crew.
• Create and communicate equipment needs lists to streamlet ordering and ongoing repairs of event equipment.

Administrative Duties

• Coordinate monthly scheduling of Event Crew members.
• Document and deliver any discipline to Event Crew members.
• Assist with Daytime scheduling of Event Crew to support loading dock.

Event Support

• Ensure all operational tasks are completed in a timely fashion before event doors.
• Support varying teams and event manager needs in event requests.
• Ensure proper set up and inspect that areas are set-up to expectation, including court, ice/glass, decks, ADA sections, basketball rims/stanchions.
• Check-In with Security and the DLCL for every event.
• Assist with any furniture moves in the building.
• Ensure all operational tasks are completed in a timely fashion before event doors.
• Support varying teams and event manager needs in event requests.
• Ensure proper set up and inspect that areas are set-up to expectation, including court, ice/glass, decks, ADA sections, basketball rims/stanchions.
• Check-In with Security and the DLCL for every event.
• Assist with any furniture moves in the building.

Other Responsibilities

• Assist with Forklift needs and training as necessary
• Ongoing reporting of NBA And NHL requirements
• Work with other operation management to plan and execute big picture programs
• Execute a Summer Projects List

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred).
• A minimum of 5-7 years of event related work experience in an events-based theater or venue, including supervisory or management experience.
• Ability to use Microsoft Office products (Word, Outlook, Excel) and ability to learn required business systems.
• Advanced written and verbal communication skills in English.
• Must possess knowledge of the maintenance in operational trade and how it applies to building management.
• Must possess basic knowledge of production and how it applies to events in venue/theater management.
• Experience developing and implementing safety programs and trainings.
• Knowledge of safety practices and all applicable safety standards for public facilities.
• Must possess the ability to self-motivate.
• Capable of managing multiple priorities in a dynamic, every changing environment.
• Ability to lift/push/pull 25 pounds with or without reasonable accommodations.
• Forklift certified or ability to obtain forklift certification.
• Ability to work long irregular hours for extended periods as dictated by events and schedule (including nights, weekends and holidays).

Preferred Qualifications:

• Bilingual in Spanish
• Previous Union experience Local 501 Union and Local 1877 Union
• FOMA- Facility Ops Manager Association membership
• IAVM VMS 1 & 2

Pay Scale: $69,397 - $72,000

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)