Manager Operations Excellence - Communications - McDonald's Corporation

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This role will collaborate closely with cybersecurity experts, market leads, project managers, and Global Technology Solutions teams to ensure the reliable and efficient operation of McDonald’s security services. In addition, this role will be responsible for managing and collaborating with the support teams that handle tickets and other operational tasks for McDonald’s security services. This person will work closely with others in Global Technology Risk Management and other areas of Global Technology to ensure that our services are meeting the needs of markets, application teams, and other stakeholders.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Cyber Security (GCS) Team, where our mission is to embed cybersecurity culture into McDonald’s DNA to fortify the System against cyber threats through proactive defense, relentless innovation, and strategic collaboration. This Manager level role will be part of GCS and Global Technology, and is focused on Communications and Operations for the organization.

The Manager, Operations Excellence (Communications), GCS will report to the Director, Operations Excellence and will be responsible for handling leadership communications, driving organizational change management activities, and supporting operational governance across our Global Cyber Security organization . This role will serve as a strategic advisor to the CPP leadership team and instrumental to the overall health and operations of the department.

Accountabilities & Responsibilities:

• Responsible for supporting communications for the team
• Partner to own the development and execution of comprehensive communication and partner engagement strategies
• Craft and supply timely input to leadership scripts, narratives and talking points
• Develop and support materials for leadership meetings, conversations and events
• Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
• Identify and apply new, creative ways to reach and engage audiences through content and approaches
• Support team performance management processes and aim to deadlines
• Support the execution and action planning against staff surveys
• Responsible for leading operations management practices for the team
• Promote efficient change management approaches, aligning with communication strategies. Encourage the team and external partners to embrace change and act as a catalyst for change as a representative.
• Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
• Develop business routines and operationalization of processes
• Establish routines in support of team communications, human resource management and operational management activities
• Align team practices to overall ways of working
• Decide how best to work with center teams, markets, segments, collaborators and business partners
• Partner with peer OpEx Managers in GCS to align on communications and ensure consistency
• Provide support to Director, and Senior Director for GCS OpEx, as needed

• 5-7 years’ experience working in business, technology, communications, change management, organizational efficiency, organizational excellence, business process optimization, continuous improvement, or other related areas
• Experience with a variety of organizational practices, including operations management, human resources management, and leadership communications
• Experience supporting organizational change, building team culture and organizational culture
• Experience with technology preferred
• Outstanding written and verbal skills, including demonstrated ability to collaborate with technical team members, technical language, and offer translation towards general business or executive audiences
• Knowledge and ability to discover, design, and implement standard processes
• Ability to navigate dverse teams with various partner needs, while delivering tangible outcomes
• Working understanding of business practices, organizational practices, and governance processes
• Proficient in business process optimization, reviews, modeling, mapping, or process improvement
• Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation
• Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives
• Comfortable speaking publicly in front of and leading discussions among large audiences
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments
• Demonstrated combination of education and years of professional experience showing ability to partner with senior leader teams, provide strategic recommendations, and implement action
• Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.