Manager Operations - Greenlight Professional Services

Summary

Manage all aspects of operational policies, objectives, and initiatives in Rochester Hills, MI location.

Duties and Responsibilities:

1. Oversee and Manage Operational Functions: Provide leadership across the following key areas to ensure efficient and effective operations:

o Distribution

o Procurement

o Call Center Operations

o Facilities Management

o Safety and Compliance

2. Set and Achieve Operational Metrics: Establish and monitor performance metrics that align with business objectives. Ensure teams are adequately managed, developed, and held accountable for meeting goals.

3. Strategic Planning and Revenue Growth: Identify industry trends and develop strategic plans for areas of responsibility. Implement initiatives that drive revenue growth and improve profit margins.

4. Cross-Functional Collaboration: Work closely with the Sales Team, Snap-on Corporate departments, and various business units to enhance overall operations and ensure alignment with broader business directives.

5. Support Continuous Improvement Goals and Initiatives: Lead and achieve RCI savings targets through cost reductions or Key Business Indicator (KBI) improvements. Actively support Snap-on Corporate’s Continuous Improvement efforts.

6. Develop and Mentor Staff: Provide coaching and development opportunities for team members to build their skills, foster growth, and drive organizational success.

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Job Qualifications:

1. Leadership and Matrix Management Skills: Strong leadership skills with the ability to work effectively within a matrixed organization, collaborating with teams across business units, sales, engineering, marketing, and distribution.

2. Educational Background: Bachelor’s Degree in Business or a related field.

3. Experience: 10+ years of experience in increasingly responsible leadership positions, ideally within Operations, distribution, or a related sector.

4. Technical Proficiency: Familiarity with PC networking technologies and modern software applications, including proficiency in Microsoft Office suite.

5. Industry Knowledge: Preferred knowledge of trends, technologies, and best practices within the transportation services industry.

6. Analytical Skills: Strong financial, analytical, and conceptual thinking abilities, with the capability to identify trends and implement data-driven improvements.

7. Initiative and Proactivity: Demonstrates a high level of initiative, proactive problem-solving skills, and the ability to lead and drive continuous improvement efforts.

8. Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with all levels of the organization.

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