Manager, Outreach & Regional Coordination - Union Station Homeless Services

TITLE: Manager, Outreach & Regional Coordination

DEPARTMENT: Programs

REPORTS TO: Director, Adult Programs & CES

Employment Status: Full Time

Reg. Hours Worked: 40/ Week, Exempt

Salary: $67,200- 70,000/yr

Benefits:

• 5 Paid Flex Days
• 13 Paid Holidays
• 12 Paid Vacation Days
• Medical, Dental, Vision Insurance
• 403b Account Match

JOB SUMMARY:

Union Station Homeless Services (USHS) is the lead agency in SPA 3 (San Gabriel Valley). The Manager of Outreach and Regional Coordination will lead efforts in coordinating SPA-wide collaborations across all partnering agencies in SPA 3 for the Single Adult population. The Manager will directly supervise the LAHSA Outreach Coordinator, Faith Based Coordinator, and Patient Problem Solving Specialist roles and will collaborate with the Youth and Family Coordinated Entry Systems. This position will play a key role in communicating important information to the SPA including systematic changes, program updates, and available resources. The Manager will identify and implement strategies for enhancing collaboration and improve coordination between CES, mainstream systems, and other community partners.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Provide weekly supervision of the Outreach Coordinator, Faith Based Coordinator, and Patient Problem Solving Specialists

• Provide support to the Outreach Coordinator by assisting in the management of outreach referrals received via LA-HOP, email/calls, as needed.

• Provide support to the Faith-Based Coordinator by attending meetings/trainings with partnering Faith Based Organizations, as needed.

• Serve as the primary CES representative for the SPA 3 Adult system and sub- system(s), including participation in relevant regional and countywide meetings related to homelessness.

• Leading coordination across CES sub-systems to reduce system gaps and redundancies

• Identify gaps, and increase linkages to key support service resources.

• Coordinate Regional Coordination meetings at least monthly. Tracking and documenting meeting attendance and content.

• Deliver effective communication and disseminate resources to CES participating agencies and other partners in SPA 3.

• Maintain up-to-date knowledge of Interim Guidance, system components, best practices in homeless services, and regional resources.

• Collaborate with Director on the management and compliance monitoring of program contracts and budgets to ensure target outcomes are met.

• Support the expansion of system partners and facilitate their ongoing utilization of CES.

• Other duties as assigned

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature temperature-controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.

• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle, or feel.

• See, hear, and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.

• Ability to interact with other employees, residents, customers, and members of the public.

• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.

• Gather, analyze, synthesize, and classify information.

• Transcribe, enter, and post data.

• Ability to respond effectively to sensitive inquiries or complaints.

• May require exposure to blood-borne pathogens and infectious agents.

• Requires use of a computer keyboard for substantial periods of time.

• Able to travel to Faith-Based Organizations throughout San Gabriel Valley.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge and understanding of policy, systems, and local programs that impact homeless persons

• Experience interacting with a number of systems that affect the lives of people experiencing homelessness in the County of Los Angeles.

• Knowledge, awareness, and exercise of cultural competency when collaborating with faith-based organizations and networks.

• Experience both in program development and capacity building preferred.

• Knowledge of complex, public systems of care for homeless populations, including mainstream resources.

• Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations diverse in mission, composition, function, capacity and geographic location.

• Ability to effectively facilitate productive discussion among diverse stakeholder groups.

• Ability to quickly grasp concepts and apply them to solve complex social problems.

• Ability to articulate and strategically pursue new ideas to improve homeless systems.

• Ability to think critically and strategically.

• Strong written, verbal, and presentation communication skills. Ability to communicate clearly.

• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment.

• Demonstrate a sense of urgency, responsiveness, and attention to detail.

• Proficient in Microsoft Outlook, Word, Excel, and other computer systems.

EDUCATION, TRAINING AND EXPERIENCE:

• A minimum of two years’ experience providing case management support to persons experiencing homelessness, or at risk of homelessness, including working with persons experiencing chronic health issues, mental health needs, or with histories of substance use.

• At least one year of supervisory experience in a social service organization preferred.

• Bi-lingual English/Spanish preferred.