Manager, Patient Engagement & Data Strategy - Titusville, NJ - Johnson & Johnson Innovative Medicine - Johnson and Johnson

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Precision Patient Engagement and Data Strategy located in Titusville, NJ.

At Johnson & Johnson, we value health above all. Our focus on healthcare innovation allows us to create a future where we prevent, treat, and cure complex diseases. We strive for more hard-working, inquisitive, and thoughtful approaches to develop less invasive and smarter treatments. Join us in making a personal impact on health for humanity. Learn more at https://www.jnj.com/ (https://www.jnj.com/).

At Johnson & Johnson, diversity, equity & inclusion (DEI) has been ingrained in our culture for over 130 years. It drives our commitment to creating a healthier, more equitable world through innovation.

We value diverse perspectives, abilities, and experiences to better understand and meet community needs.

The Manager will support the strategy, development, and execution of the Patient CRM Platforms. These platforms are used by support specialists in our Patient Support Program call centers and are essential for our portals. Enhancements led by this role will improve the patient experience with JJIM therapy.

The Manager, Precision Patient Engagement and Data Strategy will collaborate with development partners to enhance and migrate current platform capabilities to JJIM's future-state platform, improving patient support.

This role will focus on creating business value, an outstanding user experience, and exceptional product quality. This position requires excellent communication skills in simplifying the sophisticated while working in a cross functional teaming environment. The Manager, Precision Patient Engagement and Data Strategy will report to the Associate Director of Precision Patient Engagement & Data Strategy.
Key Responsibilities:

• User-First Mentality: Actively partners with patient specialists and subject matter authorities to identify, design & embed capabilities that elevate their ability to efficiently support patients.
• Leadership: Relentlessly collaborates, influences, encourages, and enrolls functional partners to work as a team to achieve the product vision and capability roadmap.
• Detailed Execution: Drive and govern the work-effort required to advance and realize capability enhancements with and through key cross-functional partners. Establish and ensure team accountability for committed timelines.
• Communicate with PECS, commercial partners, and team members to raise awareness and maintain accountability; effectively share product vision, progress, and outcomes with different groups.
• Analyze User Experience and Operational Excellence: Assess product performance and gather user feedback through analytics, customer surveys, and compliance monitoring to identify areas for improvement.
• Measurement & Reporting: Create measurable goals and outcomes that showcase the impact and behavioral change aligned with PECS and commercial strategies. Share performance summaries (impact, operational, experience, and financial metrics) and strategic recommendations with the PECS leadership team and customers.
• Budgeting: Actively monitor and manage spend and ensure fiscal responsibility; resource management and support business planning
• Culture: Support a culture of learning, sensible risk-taking and experimentation within team and through supplier partners
• Diversity, Equity, and Inclusion: Create an inclusive and equitable environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce
• Live our Credo: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

The anticipated base pay range for this position is $113,000 to $195,500.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k))..
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.Experience in products built on Salesforce Health Cloud or Service Cloud is required.

• Experience in telephony, fax, or call center operational technologies will be considered a plus.
• You must have at least 6 years of experience in Digital Product Management as a Product Owner or Product Manager. This experience should include delivering business value and solutions as part of a Product Development Life Cycle.
• Agile/Lean Development Experience with Agile methodology
• Create user stories, acceptance criteria, metrics, and artifacts to convey ideas. Manage backlogs, releases, and delivery plans.
• Focus in assessing and addressing user experience needs; ability to report on performance, find opportunity areas and deliver value.
• Experience and willingness to create and document testing scenarios, use cases and support documentation; Assist in user and regression tests to ensure high product quality.
• Experience in a fast-paced environment with opposing demand, multiple partners, networked teams, and evolving needs.
• Results driven and self-starter with strong organization skills and a consistent record of accomplishment in highly sophisticated projects/programs from start to finish.
• Ability to problem solve and think creatively about business solutions to deliver a best-in-class product.
• Effective communication, problem-solving and leadership skills.
• Ability to balance multiple priorities, maintain confidentiality, and operate with poise and integrity in a high-profile, and evolving environment is required.
• A minimum of a bachelor's degree is required.
• Up to 15% travel within the New Jersey/Pennsylvania area and occasional travel across North America is required.

Johnson & Johnson is committed to equal opportunity and affirmative action in employment. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.