Manager, Patient & Site Engagement (1 of 2) - Johnson and Johnson
Spring House, PA 19436
About the Job
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
The Manager, Patient & Site Engagement (PSE) is responsible for the execution of programmatic
recruitment, retention, and engagement strategies. They will collaborate with local, site facing roles as
well as through counterparts in the Innovation & Advocacy teams within Global Development to shape
fit-for-purpose strategies and tactics. The PSE Manager will be responsible for developing and training
on materials and monitoring recruitment progress to meet local submission timelines.
Principal Responsibilities:
- Shape and execute TA / DAS / Program / Trial level programmatic, patient and site engagement
strategies in support of overall PSE and/or DEICT plan in partnership with regional and country teams. - Collaborate with site-facing roles on site-facing activities to obtain insight for the tailoring of fit-forpurpose plans and tactics.
- Create site-facing materials and train site-facing teams throughout the end-to-end process.
- Manage recruitment timelines to meet the local submission process and maintain documentation of
recruitment development and implementation requirements to ensure quality standards are met. - Identify and provide Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis
to determine the effectiveness of recruitment and engagement strategies and tactics. - Train and support individual study teams across the Cross-TA portfolio's in developing a diversity plan,
ensuring equitable access to Janssen studies; contribute to protocol design to incorporate patient and
site voice and local insight.
- Lead program-wide global Advisory patient councils.
- Map out data sources and partner organizations/suppliers that will help address DEICT recruitment
challenges. - Support building data-based CRM tool tracking site engagement metrics.
- Attend congresses to understand PSE landscape within the indication / TA.
- Mentor & support onboarding of new team members.
- Foster employee engagement, inclusion, and Credo Behaviors.
Required Minimum Education:
- BS degree or equivalent, preferred areas of study include Life Sciences (Life Sciences (e.g., Biology,
Chemistry, Biochemistry, Nursing, Pharmacy)
- Minimum of 6 years in Pharmaceutical, Healthcare or related industries.
- Requires clinical research operational knowledge and experience across multiple phases of studies
(Phase I-IV); knowledge of GCP and a good understanding of the processes associated with study / site
feasibility, study/project management, monitoring, clinical and regulatory operations. - Experience in the following critical competencies is required: Analysis, Strategy Development &
Execution, Customer & Market Knowledge, Medical Strategy, Digital Marketing Strategy & Execution. - Ability to challenge the status quo and to understand and adapt to different cultures and markets where
needed. - Exceptional interpersonal skills, including ability to persuade, negotiate, and moderate conflict. Strong
presentation and communication skills.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company's long-term incentive program.
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
- Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
