Manager, Payment Support - Repay - Realtime Electronic Payments

ABOUT THE ROLE

RESPONSIBILITIES

• Approve Timecards: Review and validate employee time entries for accuracy and compliance.
• Balance PTO Requests: Manage and coordinate Paid Time Off requests to ensure adequate staffing levels.
• Daily Work Distribution: Allocate tasks and assignments to team members to ensure efficient workflow.
• Agent Observation: Monitor employee performance to ensure adherence to quality and operational standards.
• Coaching: Provide ongoing feedback, guidance, and support to enhance team performance and development.
• Applicant Interviewing: Conduct interviews and evaluate candidates to select the best talent for the team.
• Monthly KPI Reporting: Compile and analyze Key Performance Indicator data to assess team and individual performance.
• Product Knowledge: Develop a comprehensive understanding of the Payment Specialist role to serve as a reliable resource for the team.

REQUIREMENTS

• A minimum of 1 year's previous experience as a manager or lead.
• Experience managing teams or projects.
• Experience in setting up processes, improving efficiencies, and achieving operational excellence.
• Ability to inspire, guide, and motivate a team.
• Clear and effective communication with team members, stakeholders, and executives.
• Active listening, providing constructive feedback, and conflict resolution.
• Time management, task prioritization, and resource allocation.
• Building strong, empathetic relationships with team members.