Manager, People Operations – TA Operations - Houston, TX - Empower Pharmacy

Position Summary:

The Manager, People Operations – Talent Acquisition Operations, plays an essential role in advancing Empower Pharmacy’s HR strategy with a focused expertise in Talent Acquisition Operations. This role will manage and enhance the People Operations infrastructure to ensure compliance, efficiency, and alignment with key HR and Talent Acquisition goals, specifically focusing on optimizing ADP Workforce Now and iCIMS Applicant Tracking systems. Working closely with the Talent Acquisition Leadership Team, the Manager drives continuous improvement of TA processes, oversees critical recruitment metrics, and strengthens our HR systems to create an exceptional employee experience. If you are passionate about creating seamless, people-centered processes within Talent Acquisition and contributing to a company committed to expanding access to affordable healthcare solutions, we invite you to apply.

Duties and Responsibilities:

• Builds, refines, and manages the Talent Acquisition Operations framework, establishing efficient systems, processes, policies, and programs to support effective and scalable hiring practices. Ensures these align with Empower Pharmacy’s HR service delivery standards, promoting operational excellence and compliance.
• Monitors and analyzes key Talent Acquisition metrics and reporting, leveraging data insights to identify trends, drive performance improvements, and support data-informed decision-making across TA initiatives.
• Champions continuous improvement of Talent Acquisition processes, focusing on standardization, automation, and optimization within ADP Workforce Now and iCIMS to streamline workflows and enhance efficiency.
• Provides comprehensive support and troubleshooting for the HR Information Systems (HRIS) related to Talent Acquisition, ensuring smooth functionality, fostering user adoption, and reducing manual processes.
• Delivers a superior candidate and employee experience through exceptional customer service, fostering transparent communication, and promoting a culture of trust, inclusivity, and proactive employee relations.

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills:

• Demonstrated commitment to a client-focused operations model, providing best-in-class service through customer-first strategies and responsiveness to employee needs.

 

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

 

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field, required.
• A minimum of 5 years in People Operations with a focus on Talent Acquisition, specifically overseeing Talent Acquisition Operations; at least 3 years in a team leadership role within a similar capacity.
• Proven experience in developing, managing, and optimizing recruitment metrics and reporting structures, with a strong understanding of interactions between HRIS (specifically ADP Workforce Now) and Applicant Tracking Systems (iCIMS).

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.