Manager, Port Operations - Carnival Global Brand

Location: Seattle, WA

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

While cruising paused worldwide, we laid the groundwork to take our brands to even greater success, with fresh perspectives and new ways of working. We’re looking for a Manager, Port Operations to help lead our efforts in managing port operation functions within assigned regions of the world for the HA Group portfolio of brands. The overarching responsibilities entail the planning, operational execution and related analysis of port operations and logistical arrangements associated with support of the ships while in port.

The role is inherently cross functional, making collaboration a “must-have” and critical to the team’s success. Port Managers will work closely with external partners globally, the ships and commercial leadership in each brand. Port Managers need to balance multiple priorities across the portfolio of brands and destinations.

The Manager, Port Operations will work with teams across Holland America Group, with reporting offices in Santa Clarita, CA, and Seattle, WA, we’re looking for amazing humans across the country for this role. HA Group offers strong compensation and outstanding benefits including cruise travel.

Here’s a summary of what Holland America Group is looking for in its Manager, Port Operations. Is this you?

Key Skills

• Demonstrate exceptional relationship management abilities for successful business partnerships.
• Be proactive and able to move forward in a fast-paced, ambiguous environment.
• Ability to balance multiple priorities in a fast-paced dynamic environment across various teams and time zones, with a strong bias for action.
• Comfort with technical operational information and use of sophisticated planning applications.
• Attention to detailed financial operations.

Responsibilities

• Provide oversight for vessel support operations while in port.
• Coordinates all activities by port agents worldwide to ensure all preparations and confirmations are in place prior to a ships' arrival.
• Coordinates the stevedoring and/or labor arrangements for luggage and provisioning operations.
• Manages the labor manning to control overall costs and ensure optimal efficiency.
• Oversees coordination of waste offload process, to include approval of Waste Management System requests from vessels.
• Arranges shore side security functions for the ships based on requirements of each port. Works directly with third-party security companies and personnel on staffing and equipment needs.
• Acts as direct liaison between cruise lines and government officials (customs, immigration, agriculture), to ensure efficient clearance of vessels and guests. This includes arrangement of enroute inspections, as necessary.
• Planning vessel operations, prior to port calls.
• Development and maintenance of standard operating procedures for all turn ports.
• Responsible for relationships with port agencies, to include day to day operations, training and audit of performance. Also, to include updating contacts and maintaining detailed information on ports and harbor costs worldwide. Ensures that the ships and agents update information.
• Requesting and confirming berth reservations and port arrangements based on ship itineraries worldwide-- through third party vendors or through the assistance of a port agent.
• Work with charters and incentives group for special arrangements, as necessary.
• Periodically travel to ports to audit operations for improvements and efficiencies.
• Availability for Emergency Response Operations, via duty rotation, as assigned.
• Management of port shuttles, including logistical assessments for need and review of associated costs.
• Work with technical and nautical groups for dry/wet docks and special projects, as necessary.
• Make arrangements for irregular operations, such as: NLV, late arrivals, late sailings, strikes, charter requests, canceled flights, inaugural and special events.
• Ensure that correct information is posted and updated throughout the many information repositories (documents, web site, eFleet, Homeport, etc.).
• Work with the deployment and itinerary planning teams to identify any potential itinerary improvements or required changes.
• Financial control and cost management
• Accountable for managing operational costs to Plan and Fcst and ongoing forecast accuracy.
• Acquire new tariffs, monitor proposed cost changes and establish service levels to minimize costs and obtain savings opportunities where possible.
• Review invoices for accuracy and correct backup support before approval.
• Communicating operational changes which will impact costs to the finance group.
• Assist Global Sourcing team in bidding out port related services to achieve most favorable costs and service levels.
• Assists in preparing creation of annual plan by ensuring tariffs are updated, accurately calculated and complete for all port costs.

Requirements

• Bachelor’s degree preferred, or equivalent work experience in related area.
• 5 years of port operation, shipping or logistics, or relevant cruise industry experience preferred.
• Proficient in software applications including MS Word, Excel, PowerPoint
• Intermediate to advanced experience with MS Excel creating pivot tables and macros.
• High comfort level with sophisticated applications.

Benefits

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Rewards & Incentives

Our Culture… Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact employeerelations@hagroup.com.

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