Manager, Product Management - MasterCard

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Product Management Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Manager, Product Management Overview The Product team is part of Mastercard’s Open Banking division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock FinTech innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Banking platform to deliver some of the industry’s most compelling services. Open Banking is a fast-growing area of Mastercard's business, and this team is a key driver of new capabilities and a very exciting place to work! Role The Manager, Product Management will be responsible for being an operations-oriented Product Manager and work with the platform product development team to make sure that customers have the right tools and capabilities. This role will report to the Vice President of Product Management – Connect & Shared Services Platform. Job responsibilities include: • Drive tangible data-driven Product performance outcomes across key Product metrics, manage to a quantified scorecard, continuously monitoring and analyzing key performance indicators and optimizing product performance • Deliver against key Product Experience metrics with a focus on optimizing CX, usage and revenues • Act as a subject matter expert for performance metrics, ensuring that they are incorporated into all Product development enhancements • Embody a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Participate in cross functional teams including Delivery and Servicing teams to ensure that Products have a best-in-class servicing experience • Partner with internal teams to build and monitor Product performance dashboards and drive ongoing Product enhancements focused on Product availability, scalability, resilience & redundancy and responsiveness • Participate in scheduled Voice of the Customer engagement with the Regions, Customers and End Users to identify friction points, creating action plans and ensuring actions are added to the roadmap to address them • Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Demonstrate and drive Mastercard Way behaviors through their behavior (e.g. customer and stakeholder interactions) All About You • Experience in product management and/or product development with a focus on how customers use products • Knowledge of Open Banking and payments is a plus • Global or multi-national business experience strongly preferred along with highly developed multi-cultural sensitivity • Experience working with geographically dispersed global teams Superior analytical and problem-solving skills • Ability to structure, manage, and coordinate several complex workstreams with multiple stakeholders Self-motivated with an ability to work independently and to navigate ambiguity • A team player who thrives in a collaborative environment • Ability to challenge established views and assumptions at all levels and facilitate/lead discussions • Interpersonal and leadership skills to influence and build credibility across stakeholder groups • Ability to clearly communicate compelling messages to senior management and business partners • Possess oral & written communication and presentation skills NYC Salary Range - $143,000 - $228,000 Westchester County Salary Range - $137,000 - $218,000 Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.