Manager, Product Manager-Small Business Bank Servicing and Payments at Capital One
Richmond, VA 23218
About the Job
Center 2 (19050), United States of America, McLean, VirginiaManager, Product Manager-Small Business Bank Servicing and PaymentsAt Capital One, we believe great products begin with a deep understanding of our customers
From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head
As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP
We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do
On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.We are looking for a Product Manager to join our Servicing and Payments Product team in Capital One Small Business Bank
In this role, you will be responsible for reimagining the servicing and payment experiences for small business customers
You will define, build and accelerate web and mobile experiences that help small businesses manage their finances
Your role will be equal parts coach, visionary, and problem solver, and you will be responsible for leading a high-impact, digital product team, co-creating a vision for the future, gaining broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down. In this role, you’ll be expected to demonstrate proficiency in four key areasHuman Centered You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.Business Focused You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.Technology DrivenYou’ll understand and leverage technology and end-state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems.You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.Integrated Problem SolvingDevelop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.Transformational Leadership You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence. You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.We want you if you are:Intellectually Curious
You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer
Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.Communicator & Influencer
You can communicate complex ideas clearly regardless of your audience
Our team knows their priorities and why they’re doing what they’re doing
You always can rally associates to work with you. Do-er
You’re biased toward action, you try things and sometimes you fail
You can get around roadblocks and stay focused on your goals
You’re well organized, able to multitask and able to prioritize your work.Passionate & Customer Focus
You care about growing others and bringing them together around what’s possible
You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.Learner
You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.Team Player
You enjoy working with diverse people and driving the team toward a common goal
You have the ability to put the team before yourself and establish long-lasting relationships.Here is what we will bring to the table:Competitive salary and equity (including a robust 401(k) plan)Excellent medical and dental insurance (and other health benefits)Superstar product, design, data, and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]Top class engineering teams that you will lead and build product alongsideContinuous learning budgetHighly supportive and “bought in” leadership environmentBasic Qualifications:At least 3 years of experience working with cross-functional teams to deliver consumer experiences.At least 3 years of experience working on the core product platforms that power digital experiencesAt least 3 years of digital industry experience for consumersBachelor’s Degree or military experiencePreferred Qualifications:At least 3 years of experience with web and client-side mobile platformsAt least 2 years of experience as a Product Owner in an Agile development processMBA or Master’s degreeAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: McLean, VA; Richmond, VA; New York, NYType: Full time
From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head
As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP
We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do
On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.We are looking for a Product Manager to join our Servicing and Payments Product team in Capital One Small Business Bank
In this role, you will be responsible for reimagining the servicing and payment experiences for small business customers
You will define, build and accelerate web and mobile experiences that help small businesses manage their finances
Your role will be equal parts coach, visionary, and problem solver, and you will be responsible for leading a high-impact, digital product team, co-creating a vision for the future, gaining broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down. In this role, you’ll be expected to demonstrate proficiency in four key areasHuman Centered You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.Business Focused You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.Technology DrivenYou’ll understand and leverage technology and end-state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems.You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.Integrated Problem SolvingDevelop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.Transformational Leadership You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence. You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.We want you if you are:Intellectually Curious
You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer
Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.Communicator & Influencer
You can communicate complex ideas clearly regardless of your audience
Our team knows their priorities and why they’re doing what they’re doing
You always can rally associates to work with you. Do-er
You’re biased toward action, you try things and sometimes you fail
You can get around roadblocks and stay focused on your goals
You’re well organized, able to multitask and able to prioritize your work.Passionate & Customer Focus
You care about growing others and bringing them together around what’s possible
You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.Learner
You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.Team Player
You enjoy working with diverse people and driving the team toward a common goal
You have the ability to put the team before yourself and establish long-lasting relationships.Here is what we will bring to the table:Competitive salary and equity (including a robust 401(k) plan)Excellent medical and dental insurance (and other health benefits)Superstar product, design, data, and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]Top class engineering teams that you will lead and build product alongsideContinuous learning budgetHighly supportive and “bought in” leadership environmentBasic Qualifications:At least 3 years of experience working with cross-functional teams to deliver consumer experiences.At least 3 years of experience working on the core product platforms that power digital experiencesAt least 3 years of digital industry experience for consumersBachelor’s Degree or military experiencePreferred Qualifications:At least 3 years of experience with web and client-side mobile platformsAt least 2 years of experience as a Product Owner in an Agile development processMBA or Master’s degreeAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
1-800-304-9102
or via email at RecruitingAccommodation@capitalone.com
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.comCapital
One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entitiesPlease note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: McLean, VA; Richmond, VA; New York, NYType: Full time
