Manager - Product Quality - Oneok, Inc
Tulsa, OK
About the Job
#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.
JOB SUMMARY
ONEOK is seeking a Manager, Product Quality who will be responsible for ONEOK’s crude oil quality control program. This position will manage all crude oil quality oversight, which includes development and implementation of quality control strategies, compliance oversight, and management of product contamination events. An emphasis on collaboration, creativity and providing excellent customer service is desired.
This position will be at the Manager level focusing on candidates with college degree and/or 6-10 years of experience. It will provide an individual with the opportunity to manage an integral part of ONEOK’s crude oil business in a fast paced yet exciting environment. Be a part of a thriving energy company with a great deal of growth potential.
The ideal candidate should be willing to adapt to a flexible schedule incorporating some evenings, weekends, and holidays as required.
This role is hybrid:
Office - Monday, Tuesday and Thursday
Remote - Wednesday and Friday
Job Profile Summary
Develops and implements quality control strategies, ensures product integrity, assesses potential risk, ensures compliance, and gives recommendations to minimize the potential for product contamination events. Ensures that field-generated data is accurate and complete, reviews data, and analyzes trends. Develops blending plans. Facilitates audits and regulatory inspections. Aligns and communicates team goals and objectives.
Researches, evaluates, and recommends investments in technology, equipment, and systems or other assets that will enhance the quality control program. Ensures an environment of continuous improvement in the organization's systems, processes, operating procedures, workflows in order to achieve internal and external customer satisfaction.
Provides leadership and manages or directs subordinate managers/supervisors/high level individual contributors within span of control; coordinates department activities and assignments; ensures quality of the assigned groups' work; evaluates department processes and recommends and coordinates needed changes based on process analysis; makes decisions, solves problems; develops procedures, conducts meetings, manages employee hiring process, provides information to Human Resources regarding job analysis; manages team performance; trains or provides for adequate training for subordinate supervisors; coaches, counsels, and motivates employees; addresses complaints or performance concerns; communicates job and performance expectations; implements corrective action as needed and in consultation with Human Resources; creates an ethical, non-discriminatory, and safe work environment; ensures compliance with Company policies; establishes effective communication lines/methods; manages conflict; accepts resignations; approves paid time off (PTO) and overtime (if applicable) and reviews and approves time sheets; completes mid-year and annual performance appraisals with employees and provides periodic performance feedback throughout the year as needed.
Essential Functions and Responsibilities
Product Quality Incident Management & Mitigation
+ Assesses the impact of off-specification conditions.
+ Communicates incident status to impacted internal and external stakeholders.
+ Manages the Quality Control Emergency Response process per established guidelines.
+ When not clearly defined by established guidelines, recommends incident investigations.
+ Compiles data and/or prepares detailed report(s) documenting process, product quality deficiencies, and/or origin-related quality issues and action items to resolve or correct the deficiencies or issues.
+ Collaborates with internal stakeholders to mitigate and remediate product quality and process deficiencies.
Quality Control Processes & Procedures
+ Reviews and approves site-specific quality control processes and procedures.
+ Reviews and approves projects that increase the number of test methods performed.
+ Evaluates field-generated data and seeks opportunities to leverage existing technologies.
+ Reviews quality control data to evaluate quality control processes and procedures.
Origin Quality Control
+ Executes origin oversight programs.
+ Documents and communicates exceptions to stakeholders.
Compliance
+ Develops and executes audit programs.
+ Facilitates audits and regulatory inspections.
+ Ensures compliance with all Environmental Protection Agency (EPA) and state regulations.
+ Ensures American Section of the International Association for Testing Materials (ASTM) compliance.
+ Collaborates with internal stakeholders to ensure that quality control processes and procedures used in the laboratory are ASTM compliant.
+ Ensures System Integrity Plan (SIP) compliance for area(s) of responsibility.
Commercial Projects
+ Collaborates with internal stakeholders to develop and implement commercial project plans.
+ Analyzes and provides product quality and process data, considerations, and resolutions to quality obstacles and issues.
+ Identifies opportunities to contribute value to the organization based on product quality margin for area of responsibility.
Data Analytics
+ Creates and maintains a database for the efficient, proactive use of data collected via field and laboratory testing methods.
+ Understanding key performance indicators (KPIs) articulates current performance and opportunities to internal stakeholders.
Education
+ Bachelor's Degree in Engineering, Business or Chemistry preferred
Work Experience
+ 6 - 10 years related work experience preferred
Knowledge, Skills and Abilities
+ Ability to: communicate effectively orally and in writing in English
+ Ability to: communicate effectively with supervisors, co-workers, internal and external customers
+ Ability to: work under time pressure, tight deadlines and interruptions
+ Ability to: use a personal computer with the Windows® operating system to complete time sheets, send and receive e-mail, and access information posted on the Company’s intranet
+ Ability to: follow instructions or standard procedures
+ Ability to: compile and/or examine information and select the best action from defined alternatives
+ Ability to: organize and/or analyze information and identify solutions from a range of alternatives
+ Ability to: deal with complex issues which require substantial analysis or independent judgment
+ Ability to: deal with highly complex and/or sensitive issues where no existing policies or precedents apply
+ Ability to: provide 24 hours per day/7 days per week on-call support, as needed
Licenses and Certifications
+ None required
Strength Factor Rating - Physical Demands/Requirements
+ Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
+ Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
+ Walking: Moving about on foot (Frequently)
+ Sitting: Remaining in a seated position (Constantly)
+ Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
+ Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
+ Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
+ Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
+ Climbing: Ladders, Stairs (Occasionally)
+ Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
+ Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
+ Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
+ Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
+ Crawling: Moving about on the hands and arms in any direction (Occasionally)
+ Reaching: Extending hands and arms in any direction (Constantly)
+ Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
+ Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
+ Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
+ Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
+ Hearing: Perceiving the nature of sound by the ear (Frequently)
+ Tasting/Smelling: (Occasionally)
+ Near Vision: Clarity of vision at 20 inches or less (Constantly)
+ Far Vision: Clarity of vision at 20 feet for more (Frequently)
+ Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
+ Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
+ Employee is subject to inside and outside environmental conditions
Working Conditions
+ Well lighted, climate controlled areas (Frequently)
+ Outdoor weather conditions (Occasionally)
+ Dust, fumes, gases (Occasionally)
+ Frequent repetitive motion (Constantly)
+ CRT (Computer Monitor(s)) (Constantly)
Travel
Driving
+ Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
_ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law._
_The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK._
_ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547. #LI-HYBRID_
Expected Salary Range
$122,000.00 - $182,000.00
At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation and storage services. Through our more than 50,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest diversified energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.
JOB SUMMARY
ONEOK is seeking a Manager, Product Quality who will be responsible for ONEOK’s crude oil quality control program. This position will manage all crude oil quality oversight, which includes development and implementation of quality control strategies, compliance oversight, and management of product contamination events. An emphasis on collaboration, creativity and providing excellent customer service is desired.
This position will be at the Manager level focusing on candidates with college degree and/or 6-10 years of experience. It will provide an individual with the opportunity to manage an integral part of ONEOK’s crude oil business in a fast paced yet exciting environment. Be a part of a thriving energy company with a great deal of growth potential.
The ideal candidate should be willing to adapt to a flexible schedule incorporating some evenings, weekends, and holidays as required.
This role is hybrid:
Office - Monday, Tuesday and Thursday
Remote - Wednesday and Friday
Job Profile Summary
Develops and implements quality control strategies, ensures product integrity, assesses potential risk, ensures compliance, and gives recommendations to minimize the potential for product contamination events. Ensures that field-generated data is accurate and complete, reviews data, and analyzes trends. Develops blending plans. Facilitates audits and regulatory inspections. Aligns and communicates team goals and objectives.
Researches, evaluates, and recommends investments in technology, equipment, and systems or other assets that will enhance the quality control program. Ensures an environment of continuous improvement in the organization's systems, processes, operating procedures, workflows in order to achieve internal and external customer satisfaction.
Provides leadership and manages or directs subordinate managers/supervisors/high level individual contributors within span of control; coordinates department activities and assignments; ensures quality of the assigned groups' work; evaluates department processes and recommends and coordinates needed changes based on process analysis; makes decisions, solves problems; develops procedures, conducts meetings, manages employee hiring process, provides information to Human Resources regarding job analysis; manages team performance; trains or provides for adequate training for subordinate supervisors; coaches, counsels, and motivates employees; addresses complaints or performance concerns; communicates job and performance expectations; implements corrective action as needed and in consultation with Human Resources; creates an ethical, non-discriminatory, and safe work environment; ensures compliance with Company policies; establishes effective communication lines/methods; manages conflict; accepts resignations; approves paid time off (PTO) and overtime (if applicable) and reviews and approves time sheets; completes mid-year and annual performance appraisals with employees and provides periodic performance feedback throughout the year as needed.
Essential Functions and Responsibilities
Product Quality Incident Management & Mitigation
+ Assesses the impact of off-specification conditions.
+ Communicates incident status to impacted internal and external stakeholders.
+ Manages the Quality Control Emergency Response process per established guidelines.
+ When not clearly defined by established guidelines, recommends incident investigations.
+ Compiles data and/or prepares detailed report(s) documenting process, product quality deficiencies, and/or origin-related quality issues and action items to resolve or correct the deficiencies or issues.
+ Collaborates with internal stakeholders to mitigate and remediate product quality and process deficiencies.
Quality Control Processes & Procedures
+ Reviews and approves site-specific quality control processes and procedures.
+ Reviews and approves projects that increase the number of test methods performed.
+ Evaluates field-generated data and seeks opportunities to leverage existing technologies.
+ Reviews quality control data to evaluate quality control processes and procedures.
Origin Quality Control
+ Executes origin oversight programs.
+ Documents and communicates exceptions to stakeholders.
Compliance
+ Develops and executes audit programs.
+ Facilitates audits and regulatory inspections.
+ Ensures compliance with all Environmental Protection Agency (EPA) and state regulations.
+ Ensures American Section of the International Association for Testing Materials (ASTM) compliance.
+ Collaborates with internal stakeholders to ensure that quality control processes and procedures used in the laboratory are ASTM compliant.
+ Ensures System Integrity Plan (SIP) compliance for area(s) of responsibility.
Commercial Projects
+ Collaborates with internal stakeholders to develop and implement commercial project plans.
+ Analyzes and provides product quality and process data, considerations, and resolutions to quality obstacles and issues.
+ Identifies opportunities to contribute value to the organization based on product quality margin for area of responsibility.
Data Analytics
+ Creates and maintains a database for the efficient, proactive use of data collected via field and laboratory testing methods.
+ Understanding key performance indicators (KPIs) articulates current performance and opportunities to internal stakeholders.
Education
+ Bachelor's Degree in Engineering, Business or Chemistry preferred
Work Experience
+ 6 - 10 years related work experience preferred
Knowledge, Skills and Abilities
+ Ability to: communicate effectively orally and in writing in English
+ Ability to: communicate effectively with supervisors, co-workers, internal and external customers
+ Ability to: work under time pressure, tight deadlines and interruptions
+ Ability to: use a personal computer with the Windows® operating system to complete time sheets, send and receive e-mail, and access information posted on the Company’s intranet
+ Ability to: follow instructions or standard procedures
+ Ability to: compile and/or examine information and select the best action from defined alternatives
+ Ability to: organize and/or analyze information and identify solutions from a range of alternatives
+ Ability to: deal with complex issues which require substantial analysis or independent judgment
+ Ability to: deal with highly complex and/or sensitive issues where no existing policies or precedents apply
+ Ability to: provide 24 hours per day/7 days per week on-call support, as needed
Licenses and Certifications
+ None required
Strength Factor Rating - Physical Demands/Requirements
+ Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
+ Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
+ Walking: Moving about on foot (Frequently)
+ Sitting: Remaining in a seated position (Constantly)
+ Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
+ Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
+ Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
+ Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
+ Climbing: Ladders, Stairs (Occasionally)
+ Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
+ Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
+ Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
+ Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
+ Crawling: Moving about on the hands and arms in any direction (Occasionally)
+ Reaching: Extending hands and arms in any direction (Constantly)
+ Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
+ Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
+ Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
+ Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
+ Hearing: Perceiving the nature of sound by the ear (Frequently)
+ Tasting/Smelling: (Occasionally)
+ Near Vision: Clarity of vision at 20 inches or less (Constantly)
+ Far Vision: Clarity of vision at 20 feet for more (Frequently)
+ Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
+ Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
+ Employee is subject to inside and outside environmental conditions
Working Conditions
+ Well lighted, climate controlled areas (Frequently)
+ Outdoor weather conditions (Occasionally)
+ Dust, fumes, gases (Occasionally)
+ Frequent repetitive motion (Constantly)
+ CRT (Computer Monitor(s)) (Constantly)
Travel
Driving
+ Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
_ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law._
_The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK._
_ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547. #LI-HYBRID_
Expected Salary Range
$122,000.00 - $182,000.00
At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation and storage services. Through our more than 50,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest diversified energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.
Source : Oneok, Inc
