Manager, Property Technology - Sage Hospitality

Why us?:

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

 

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview:

POSITION FOCUS

The Property Technology Team at Sage Hospitality is tasked with technical and strategic oversite of all IT Systems deployed at Sage’s portfolio of managed hotels and restaurants.  The primary responsibilities of the team include project management services for major IT projects, act as escalation point for critical issues, develop annual IT budgets for capital projects, and ensure the hotel adheres to hotel brand standards.

 

The Manager of Property Technology reports to the Director of Property Technology and is tasked with providing the above scope of services to a select set of Sage hotels and restaurants in addition to supporting specific initiatives of the Property Technology group. This individual is responsible for proactive oversite of multiple hospitality IT environments, technical communication with vendors, and non-technical communication with home office and hotel leadership, as well as hotel owners. 

 

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

Responsibilities:

A typical hotel technology stack consists of the Property Management System, Restaurant Point of Sale, credit card terminals, workstations, servers, printers, building WiFi, PBX, TV, and Spa systems deployed across administrative, guest facing, or brand managed networks. The Manager of Property Technology is responsible for understanding the design and functions of each of these systems so they can provide necessary support and guidance required to maintain hotel operations.

 

Project Management/Execution

• Initiate new projects
• Build comprehensive project plans including project dependencies, critical path, & appropriate resources, gather necessary stakeholder support and funding
• Execute project plans
• Identify potential pitfalls, manage change process, and create contingency plans
• Maintain communication with project stakeholders throughout project lifecycle via proposals, reports, and presentations
• Close out projects and update all necessary documentation

Vendor Management

• Maintain relationships with key vendor contacts
• Ensure vendors meet project timelines and SLAs, ensure vendors take accountability
• Understand vendor service and escalation methodology
• Continuously evaluate new vendors and solutions
• Participate in annual Hospitality Information Technology Conference (HITEC)

Capital Budgeting

• Develop annual capex budgets for hotel projects
• Submit budgets based on property fiscal calendar requirements
• Field questions from hotel owners and other key stakeholders regarding capex requirements.
• Create contingency plans when funding is unavailable

Operational Support

• Support hotel IT needs as necessary
• Develop five-year business forecasts to account for standard hardware lifecycles and necessary equipment refreshes
• Develop and Maintain Process and support Documents
• Maintain a working knowledge of Brand IT requirements and update stakeholders accordingly

OTHER RESPONSIBILITIES

• Ability to communicate technical topics to non-technical IT stakeholders across all levels of the organization
• Understand and implement brand standards defined by Marriott, Hilton, IHG, and other hotel flags
• High touch, proactive customer service mentality
• Excellent written and verbal communication skills
• Ability to learn and deploy new technologies quickly and adapt technical solutions to changing business needs
  Maintain supportable, organized, and documented IT environments
• Occasional after-hours and weekend support and travel
• Complete special projects and other responsibilities as assigned.

SUPERVISORY DUTIES - None

Qualifications:

STRATEGIC SKILLS

Quickly grasps and integrates new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues, and problems. Considers multiple resources and methods for analyzing challenges. Ability to pivot as priorities rapidly change. Makes great decisions.

 

OPERATING SKILLS
Effectively prioritizes work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Rapidly adjusts work to accommodate expected and unexpected changes. Gauges progress with respect to overall impact and results.

 

COURAGE
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

 

ENERGY AND DRIVE
Energetic and takes initiative. Pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

 

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Able to engage easily and actively connect with others. Clearly and intuitively communicates technical information to non-technical parties. Genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

 

KNOWLEDGE/SKILLS
Working knowledge of project management, IT Auditing, PCI, data security, firewalls, hospitality applications, server configuration and virtualization, networking, data circuits, remote access, data backup, disaster recovery, and telecommunication systems.

Must possess excellent customer service and communication skills.

 

ABILITIES
Current driver’s license and reliable transportation. Ability to lift, carry and push up to 50lbs. Ability to frequently bend over and kneel when dealing with equipment.

 

EDUCATION/FORMAL TRAINING
Bachelor’s degree and relevant experience.

 

EXPERIENCE

• 2-3 years’ experience in technology project management, operations, or sales
• 2-3 years’ experience in hospitality with an interest in technology either at a property or corporate environment

MATERIAL/EQUIPMENT USED
Office and business equipment, basic IT tools

 

ENVIRONMENT
Ability to travel up to 50% of the time.

 

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits:

 

Salary:USD $75,000.00 - USD $90,000.00 /Yr.