Manager, Quality Analytics - Quest Diagnostics

Support the objectives and priorities of Medical Quality as set by the Chief Laboratory Officer.

Maintain and assess quality metrics used to determine effectiveness and stability of quality processes established by Medical Operations and Quality and the Life Cycle Management teams.

Primary responsibility will be the review of current quality metrics, sources of raw data (current or potential), and creation of easily understandable presentations for review by senior management that summarize the effectiveness of medical quality.

Secondary responsibilities include suggesting novel metrics for analyzing quality processes, proposals of new metrics based on existing data sources, suggested improvements to processes to enhance data collection, and investigation of unexplored sources of data. Comparison to peer data if it can be obtained is an additional responsibility.

This is a Remote opportunity. 

• Complete QMS Training and achieve QMS Certificate of Proficiency
• Assess adequacy of current medical quality metrics and propose improvements
• Work with MQA and Regulatory teams to develop reports and/or dashboards to support changes in business needs such as, but not limited to, contractual and regulatory reporting requirements.
• Work with the Regional Medical Directors and QA managers in identifying issues which are not currently detected by medical quality metrics
• Present oral and written reports defining problems and proposed resolutions
• Occasional travel may be required. 

Required Work Experience: 

• 5 years’ experience with data analytics and use in management presentations, or 3 years’ experience in data analytics in the field of laboratory testing

Preferred Work Experience: 

• Experience managing SharePoint sites preferred
• Tableau/PowerBI software experience preferred

Knowledge: 

• Knowledge of laboratory practices preferred

Skills: 

• Advanced Excel capabilities and related data manipulation required
• Able to work with Microsoft PowerPoint
• Alteryx software experience preferred
• Must be analytic, creative, and self-driven
• High affinity to data and business intelligence
• Highly organized with attention to detail
• Excellent analytical and reporting skills with the ability to analyze and summarize reports for management
• Excellent communication skills, both written and verbal, and able to communicate effectively with key stakeholders
• Flexibility to meet continuously changing priorities and challenges

EDUCATION
Bachelor’s Degree preferably in the health-related sciences

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets