Manager, Quality Network - Northwest - HomeSafe Alliance

**Title:** Manager, Quality Network - Northwest **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform. Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions. As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last. **About the Role** The **NW** **Quality Network Manager** opportunity will be based in the Northwest US area (WA, OR, ID, MT, or WY) for ease of travel access to the assigned region. Most of the travel will be within the territory, though occasional travel outside the region may be required to provide the highest level of field support. As the NW Quality Network Manager your primary role will be to support all HomeSafe partners within the Northwest territory. **POSITION DESCRIPTION** : + Assist the Regional Manager (RM) in reporting corrective actions for service failures, communicating with the JPPSO. + Service Provider Oversight and Support: Monitor provider performance closely; conduct onsite QA checks to ensure adherence to standards and identify areas for improvement. Provide necessary support, including proposing remedial training, temporary suspensions, or warnings when agents fall short. + Develop strategic guidance of allocation to Regional Manager based challenges and performance of service providers in region. + Be flexible regarding travel requirements, including periodic base visits and other travel obligations as necessary to fulfill job duties effectively. + Perform regular inspections of warehouses within assigned region to ensure compliance with safety, security, and operational standards. + Perform warehouse pre-award inspections. + Monitor Carrier Quality Index (CQI) scores to maintain quality standards and identify areas for enhancement. + Capable of reading and disseminating reports to your service providers as well as Regional Manager and colleagues laterally. + Able and willing to travel both in car as well as plane at a moment's notice to mitigate issues on behalf of HomeSafe Alliance. + Proficient with Microsoft Office and Power BI. + Comfortable in high pace environment. + Understands how to provide and assess analytics to identify supply chain deficiencies or success. + Manage the onboarding training process for new agents, serving as a liaison with MoveHQ/IT to ensure smooth integration and understanding of operational procedures. **Qualification and Skill Requirements** : + Associate's Degree in a related field or equivalent experience in lieu of degree. + 5+ years directly related experience in a transportation, logistics, manufacturing, production or distribution environment + Must be a U.S. citizen due to contractual requirements. + Demonstrated experience with performance metrics and process improvement. + Candidates must demonstrate flexibility for supporting customers in multiple time zones. + Position is remote/virtual; however, due to 40% travel requirements, preferred candidate should reside locally within the region to provide the highest level of field support. + Former Military Transportation/MilMove HHG Experience highly preferred. **Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.** **Inclusion and Diversity at HomeSafe Alliance:** At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. Benefits: + Medical, Dental and Vision Insurance. + Paid time off (PTO) Three weeks of PTO for newly hired employees + 401(k) + Health and Wellness Programs + Disability, Life and AD&D insurance + Employee Support program + Family Support: Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program + Travel Accident & Medical + TRICARE Supplement Plan + Voluntary Benefit Plans + And more! HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. **HomeSafe? - Delivering Solutions, Changing the World.** HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last. We thank you for your service, and for the privilege of serving you in return. **A** **t HomeSafe,** **We Deliver.** **Fraud Alert** Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe's name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position. HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information. Benefits: + Medical, Dental and Vision Insurance. + Paid time off (PTO) Three weeks of PTO for newly hired employees + 401(k) + Health and Wellness Programs + Disability, Life and AD&D insurance + Employee Support program + Family Support: Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program + Travel Accident & Medical + TRICARE Supplement Plan + Voluntary Benefit Plans + And more!