Manager, Remote Care - WS Audiology Americas

ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program Development & Implementation: Responsible for the creation and strategic roll-out of Remote Care's Telehealth and HearAssist Programs, partnering with all stakeholders inc. Field Management, Ops, Marketing, Legal & Prof Dev.
  
• Regulatory Compliance: Establish and lead committees for Remote Care Programs to define protocols and processes, ensure compliance with healthcare regulations, including HIPAA and other telemedicine guidelines.
• Quality Assurance: Develop and maintain quality assurance processes, including auditing, reporting, and patient feedback.
• Staffing & Training: Provide onboarding and ongoing support to center teams using the Programs. Work with Professional Development to create and maintain training materials, guides, and resources.
• Technology Management: Define Best Practice Guidelines for Programs, including use of client portals, audiological assessment equipment, to ensure reliable, secure, and user-friendly experience for clients and center teams.
• Insurance Billing: Work closely with Insurance Teams to standardize practices based on expectations of Insurance Plans. Ensure proper coding & documentation for reimbursement of services.
• Financial Management: Develop and manage the Programs' budgets. Track and report on financial performance including costs, revenue and ROI.
• Strategic Planning: Identify opportunities for expanding the telehealth program, such as new services, target populations, or geographic reach. In the case of HearAssist, focus on dim/dark/overcapacity centers & leave coverage.
• Embraces HearUSA culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

REQUIREMENTS:

• Ability to pay close attention to detail with a high degree of accuracy.
• Advanced written communication skills.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast paced environment
• Adaptability and problem solving skills
• Experience with retail preferred
• 3-5 year experience
• Ability to work evenings and weekends, some travel may be required.

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

Salary:  $75,000 - $90,000

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.