Manager, Reporting - Mercalis

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

As a Manager, Reporting, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

The Reporting and Analytics team is responsible for supporting the Mercalis organization with report setup and maintenance, ad hoc reporting and subject matter expertise in Mercalis’ reporting and analytics resources. A major focus of this role is managing the work of a team of data and reporting analysts, deconflict competing priorities and ensure those requesting work have reliable visibility into its status. A key expectation is to identify opportunities for efficiency and scale within the team, department and the broader organization.

• Manage a team of data and reporting analysts who support client and internal reporting requests
• Track work through the request pipeline, deconflict competing priorities and ensure those requesting work have reliable visibility into its status
• Develop and monitor reporting on the team workload, backlog and other metrics of productivity and provide regular reporting to upper management
• Adhere to team-level service level agreements (SLAs) and performance metrics as defined by the Reporting and Analytics leadership team
• Identify opportunities for standardizing and automating recurring reporting tasks and work with the product owners for the Data Warehouse and MicroStrategy development teams to implement solutions
• Identify opportunities to drive efficiencies within the Reporting team, the Reporting and Analytics department or TrialCard as an organization
• Be an expert on Mercalis’ reporting resources, with an especial emphasis on driving end users to standard resources
• Support the Client Services team with training on Mercalis’ reporting and analytics resources
• Provide the first line of support for end users with questions on Mercalis’ reporting and analytics resources
• Support ad hoc reporting requests and basic report automation
• Manage the administration of MicroStrategy users, sales force alignments and other platform maintenance tasks
• Provide leadership, guidance and professional development to data and reporting analysts.

• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills and the ability to interact professionally with a diverse group including executives, managers, subject matter experts, and clients
• Logical and efficient, with keen attention to detail
• Highly self-motivated and self-directed
• Ability to effectively prioritize and execute tasks while under pressure
• Highly organized with ability to multi-task and effectively manage high volume workflow and shifting priorities
• Strong leadership skills
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Two to five years related work experience
• Expertise with Word, Visio, Excel and PowerPoint
• Experience utilizing Business Intelligence and/or analytics tools
• Experience working in the Pharmaceutical industry a plus
• MicroStrategy, SQL, and/or ServiceNow background a plus

Why work at Mercalis?

• Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI&B is both organic and intentional
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits.
• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 7 Holidays + 2 Floating Days
• Health/Dental/Vision/Life; Coverage Day-1
• Gym Reimbursement
• Volunteer Hours

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.