Manager, Resource - Esquire Deposition Solutions, LLC

Build and leverage strong relationships to manage all service partner resources (court reporters, affiliates, videog...

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint

Ability to learn Company’s technology platform

Excellent interpersonal, verbal and written communication, and organizational skills

Superior client service mentality and ability

Proactivity and responsiveness

Team player, ability to work closely with others for a common goal

Must be detail-oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions

Ability to multi-task and shift priorities

Ability to resolve challenges and support process improvement

Ability to work under pressure

MEASUREMENTS OF SUCCESS:

Percentage of jobs turned in on time and percentage of late jobs in taken status

Reporter quality measured by reporter lates/no shows and reporter errors

Consistency of utilization of court reporters, independents, or affiliates

RARE (both company-wide and regional/office performance)

Revenue

EBITDA

MINIMUM QUALIFICATION:

College degree preferred

Minimum 3 years of experience with scheduling and client services

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.