Manager - Sales Operations & Innovation at GEHA, Inc.

Summary

The Manager of Sales Operations and Innovation in the healthcare industry plays a crucial role in supporting the continuous improvement of Sales technologies, sales operations processes, and the implementation of innovative solutions within the organization. This position is ideal for a motivated individual looking to make a meaningful impact in healthcare by improving sales and sales operations, marketing growth, efficiency, and overall organizational effectiveness.

Duties

Sales Operational Support:

· Manage a small team that will assist in the management of day-to-day operations, ensuring that healthcare services for Sales are delivered efficiently and in accordance with organizational standards.

· Monitor key performance indicators (KPIs) for Sales teams and generate reports to assess efficiency, identify areas for improvement, and recommend corrective actions.

· Expertise in customizing and optimizing Salesforce, for B2B sales operations, ensuring alignment with business goals, data integrity, and workflow efficiency across teams.

· Ability to create requirements in telephony related platforms, create user-stories in Salesforce, and drive AI related requirement development with key business and IT partners.

Process Improvement:

· Function as the Sales SME regarding processes and collaborate with cross-functional teams to analyze current processes and identify opportunities for streamlining Sales operations.

· Support the development and implementation of Sales process improvement initiatives to enhance Sales team delivery, reduce costs, and improve Growth and Sales outcomes.

· Experience in using technology to analyze and optimize business processes, particularly in a sales environment, identifying inefficiencies and automating workflows.

· Proven ability to design and implement scalable processes that support B2B sales teams, improving coordination between sales, marketing, and operations while driving revenue growth.

Innovation Initiatives:

· Assist in researching and evaluating innovative technologies, tools, and practices that could be adopted to improve healthcare services.

· Work closely with senior management to pilot and scale innovative solutions that align with the organization’s strategic goals.

· Skilled in identifying opportunities for automation and working with RPA developers to drive projects and implement solutions.

· Proven experience in leveraging AI technologies, such as chatbots, machine learning, or data analytics tools, to create innovative solutions that enhance sales operations and customer interactions.

· Experience identifying key tools, and applications, with the ability to integrate those tools into the NICE telephony platform.

Project Management:

· Participate in the planning, execution, and monitoring of Growth projects related to Sales operations and innovation.

· Coordinate with internal and external stakeholders to ensure projects are completed on time, within scope, and within budget.

· Ensure Sales leadership is communicated on all projects and status and communicate appropriately when projects are going off track.

Compliance and Quality Assurance:

· Assist Inside Sales team in conducting Inside Sales audits and quality checks to maintain exacting standards of Call-Center excellence for members and prospects.

Data Analysis and Reporting:

· Collect and analyze key data to support decision-making and track the progress of ongoing initiatives.

· Prepare reports and presentations for senior Sales management, highlighting key insights and recommendations. Experience reporting out from NICE, Salesforce, and key AI based applications.

Team Collaboration and Leadership:

· Work collaboratively with various departments to foster a culture of innovation and continuous improvement.

· Provide guidance and support to team members, fostering a positive work environment that encourages professional growth.