Manager, Sales Support -Carrier, Spectrum Enterprise - Spectrum

Are you enthusiastic about talking to potential clients from all walks of life? Are you able to intuitively assess needs for sales opportunities? If so, then you might be a great fit for our Manager of Sales Support Carrier role of at Spectrum Enterprise.

At Spectrum Enterprise, we help business clients reach their boldest ambitions. As a part of the Sales Operations team, you’ll gain extensive knowledge about the latest in telecom. This information will help simplify client experiences as you solve their technology needs and develop contracts for them. Our innovative portfolio includes fiber Internet access, Ethernet, managed network, managed security, managed Wi-Fi services, and Enterprise Voice and TV solutions.

Responsible for staffing, oversight, management, coaching and development of geographically dispersed teams of Carrier Access and Cell Tower Backhaul Senior Sales Support Specialists. This team is responsible for supporting both the Carrier Access & CTBH sales channels with a primary focus on pre sales functions, specifically, quoting and quality control of carrier orders resulting in secured sales revenue The Manager, Sales Support Carrier has responsibility for the growth and development of this team to adapt and swivel to the constant changing needs and strategies of the business, as well as continuously pursuing efficiencies and process evolution towards automation. Sets support strategy and proactively coordinates with boundary partners to establish and implement product and pricing strategies. Responsible for communication and positioning of Charter with internal teams and external Carrier customers.

BE PART OF THE CONNECTION

Actively and consistently supports all efforts to simplify and enhance the customer experience. Consistently strives to improve upon existing support strategy in an effort to streamline and enhance the overall sales and carrier client experience as well as providing continual coaching and professional development of the staff. Source, interview, train, and coach team members, managing productivity reports, individual performance reviews, conducting regular 1:1 and team meetings for feedback and planning. Develop, coach and mentor direct reports in the pre-sale environment to proactively support customers, both internal and external. Manage a large and diverse team composed of two team leads and several pods responsible for multiple areas of focus concerning Carrier Access and Carrier Cell Tower Back Haul quoting and ordering. Responsible for regular review of POD and performance within the PODS and works to pivot/change when necessary for maximum output of quotes resulting in revenue. Sets expectations on support strategy, creates/assigns pods to align with overall sales strategy.

Manage daily, weekly, and monthly deliverable SLAs in both quote and order activities. Conducts regular review of processes and is an integral part of process and strategy planning both internally and externally to support sales activities. Actively participates in planning and process logistics and coordinates with boundary partners such as Business Development, Business Intelligence, Construction, Design, Service Delivery, Product, Special Pricing, and Finance. Actively engages with sales directors and account managers to understand customer needs and targeted sales strategies. Responsible for the management of a diverse library of customer specific requirements including quoting specifications and order parameters. Responsible for data integrity, historical tracking, and management of quoting database, NNI lists, building lists, business rules, and rate cards. Conducts weekly team meetings to understand activity levels and challenges within support arena. Works with boundary partners to refine support process. Serves as escalation point for internal team members and external customers as well as cross functional team members. Supports the sales team by contributing in face to face meetings with Carrier clients to review current status and strategize for improvement and growth as well as identify opportunities for alignment between Charter’s process and our client’s internal goals. Assists team in coordinating overall support efforts with marketing, order management, finance, deal support, technical support and other support teams. Oversees and provides management support for team that works in conjunction with cross functional teams on pre-sale and inflight sales activities in an effort to maximize revenue and growth. This includes special pricing requests, following up on quotes, managing IRR financial models, ASR and order submissions, tracking of special pricing requests (SPARCs), and overall management of bulk deals nationwide. Clearly understand and articulates Charter’s value proposition.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Sales support or management experience (2+years), B2B, sales, or client experience (5+ years)
• Education: Bachelor’s degree in Business, Communications or similar field
• Technical Skills: Proficient in MS Office, CRM tools
• Skills: Communication, management, collaboration, technical skills, leadership

SPECTRUM CONNECTS YOU TO MORE

• Unique Work: No two days are ever the same as you spend most of your time getting to talk to people from all over the United States.
• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Competitive Pay: Our workforce is key to our long-term success and we’re proud to invest in them. That’s why our employees earn at least 3X the federal minimum wage.
• Total Rewards: See all the ways we invest in you—at work and in life

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SCC505 2024-40005 2024
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