Manager, Salesforce Business Analysis, Sales Excellence - MasterCard

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Salesforce Business Analysis, Sales Excellence Overview: This position will report into the Vice President, Business Analysis, Sales Excellence. In this role, the individual will be responsible for identifying, proposing, designing, developing, implementing, and running solutions to strengthen, optimize, and bring efficiencies to our sales force with interactions with other areas/systems, like Finance, Total Rewards, Legal, Marketing and others to help drive business results thru systems, analytics, and end user tools. This role will drive our current solutions and develop new solutions that enable our sales professionals to improve their efficiency, effectiveness and provide dedicated support to sales teams globally as well as listen to sales team' needs and improve user interfaces to make Salesforce more intuitive and user friendly. You will have the opportunity to shape the user experience of our sales solutions globally and make a positive impact on our business results. Role: Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Data management to improve Salesforce data quality, recommending rules and automation as needed Monitor and improve user adoption Stay up to date with Salesforce releases to be able to present, propose, develop, and launch new applications, technology, and functionalities Own the communication of any platform changes to end users and stakeholders Proactive system maintenance including Security Reviews and Release Updates Engage and support end users via a Tier-2 Help Desk function, providing timely and accurate response to inquiries Build, maintain and improve all channels (mobile, desktop) of the different systems, applications, and processes to assure a best in class user experience Management of integrated applications and third party suppliers including (Ironclad, Seismic, Data Cloud, Slack, ZoomInfo, RingLead, Alteryx, Snowflake) All About You: At least 5 years of experience as a Salesforce Administrator Certified Salesforce Administrator or higher Strong knowledge of Salesforce Sales Cloud best practices, features, and limitations Certification in Tableau CRM & Einstein Discovery Consultant is preferred Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field Excellent communication, collaboration, and problem-solving skills A proactive attitude to platform enhancements Experience with agile development methodology, change management and governance Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.