Manager, SAP Support , Kuiper Enterprise Technology - EOS - Amazon

Description Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. As the SAP Applications Support Manager, you will manage the SAP RISE system engineering ensuring service and support provided is timely and accurate on a daily basis. You will play a key role in ensuring that SAP applications are supporting and serving Kuiper's mission to build Satellites. Key job responsibilities - Lead the internal SAP support work day-to-day operations, review user experience and feedback & contributing to the overall improvement of our application adoption and functionality. Closely work with contractors and internal team members to address support needs for SAP system. - Provide end-user support to all levels of production operations including Procurement, Sales, Trade compliance, Finance and Quality, and provide advice regarding standard SAP functionality and best practices as it evolves with company needs - Maintain and present metrics and dashboards regarding SLAs to executive level management - Mentor and coach junior developer resources and work closely with internal and external teams, and business users - Interface with developers and configurators for performance and data access requirements - Stay current with new ERP / SAP technology developments and techniques, research new software and tools, proactively recommend improvements Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. A day in the life You will help to develop and maintain high quality and reusable solutions that result in a low total cost of ownership. The individual will be responsible to lead ABAP engineers, integration developers and work closely with solution architects, business stakeholders and external partners to develop ERP solutions to meet Kuiper business needs About the team Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Our team focuses on building Enterprise System Applications for manufacturing satellites. Your customers are the Procurement, Accounting, Finance and Supply Chain teams at Kuiper. Basic Qualifications - A minimum of 5 years of leading support experience with SAP ERP RISE system - 3+ years experience with Work/Ticket Management tools such as JIRA/Service Now - 3+ years experience with SDLC approaches such as Waterfall / AGILE and Scrum calls - 3+ years experience working with software development teams working on building code to meet customer requirements (Functional Spec, Business Requirements Documents) Preferred Qualifications - A minimum of 3 years of hands-on SAP experience within Procurement, Sales, Finance and integration with other Supply Chain modules - Master's degree in IT or related field - Solid technical background with an ability to give instructions to a non-technical audience - Customer-service oriented - Excellent written and verbal communications skills - Exceptional customer service skills with a problem-solving attitude - Task-oriented and organized, experience managing a ticket queue and ability to prioritize - Team management skills, team player, can collaborate in a productive fashion - Able to troubleshoot a large variety of technical issues - Experience in remote support - Ability to work under pressure Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,100/year in our lowest geographic market up to $231,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.