Manager, Sensory & Product Insights - Juul Labs

THE COMPANY:

Juul Labs' mission is to impact the lives of the world's one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world's best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

The Sensory & Product Insight Manager will leverage sensory research experience, analytical skills, and innate curiosity to help the company better understand its customers and its products. We're looking for a strong, self-motivated individual who brings technical and process leadership as well as a service-oriented mindset in everything they do. If you crave working with fun, talented and driven people in a high-growth environment, then this position is for you!

Project Management Skills

• Be the "voice of the consumer" & "voice of the product" in support of business decisions concerning the product experience.
• Has the skills and self-motivation to work autonomously and to drive projects through completion.
• Manage the overall project timelines, ensuring that milestones are met at the various stages of the project execution and ensuring adherence to SOPs.
• Responsible for leading complex qualitative and quantitative sensory and consumer product research projects; this includes consulting with key stakeholders to determine project objectives, developing test design, conducting the research as per best practice standards and delivery of recommendations to relevant R&D and business partners.
• Has a proven ability to manage external consumer research suppliers and ensure top value and performance.

Insight Generation

• Analyze and interpret simple and moderately complex sensory and consumer data and provide stakeholders with clear and actionable recommendations.
• Proven ability to design, analyze and interpret sensory and consumer findings into implications and actionable results that refine product, brand and business strategies.
• Ability to interpret complex data and relate impact on the business.
• Deliver results orally and with written reports to inform and enable clear business decisions.

Relationship Management & Leadership

• Be the primary contact for and engage with cross-functional stakeholders to understand research needs and deliver research results.
• Take a leadership role in global CI initiatives through participation in various project teams.
• Ability to understand and work through opposing points-of-view.
• Demonstrated success in working with senior leadership teams and mentoring junior scientists by providing guidance on appropriate processes and methods.
• Adaptable leadership style with a high sense of curiosity and tenacity to ask the right questions and follow through with answers.
• Identify and implement new, forward thinking evaluation techniques and methodologies for the future of consumer evaluation. Explore and pilot new research methodologies, and continuously improve operational efficiency.

PROFESSIONAL QUALIFICATIONS:

• Experience conducting custom qualitative and quantitative sensory & consumer product research to uncover consumer needs in support of new product development, existing product maintenance initiatives, and competitive product testing.
• Deep knowledge of sensory and consumer methodologies including discrimination, descriptive, qualitative, and quantitative approaches.
• Experience with detailed research protocol and study document development.
• Independent learner and capable of managing multiple projects with minimal oversight; managing communication with stakeholders and partners.
• Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives.
• Strong organizational, multi-tasking, decision-making, and problem-solving abilities along with an analytical aptitude, inquisitive nature, and a passion for uncovering insights.
• Ability to apply experimental design and multivariate statistics to sensory research, preferably with proven skills in Excel, Excel Stat, SPSS, R, SAS, JMP and/or Minitab.
• Skilled presenter, both orally and in writing; ability to "tell stories" and connect the dots for stakeholders.
• Possesses strong written and oral communication skills and critical thinking skills.
• Provides leadership and expertise in developing and applying CI methodologies throughout business.
• Love of sensory & consumer data, consumer decision-making, and puzzles

ADDITIONAL PREFERRED QUALIFICATIONS:

• Industry knowledge of vaping, tobacco, nicotine, or other fast-moving consumer product goods a plus.
• Experience operating in a regulated industry.
• Experience with IRB or ethics committee submission.

EDUCATION:

• BS Degree in Food Science or scientific field with a concentration in Sensory Science with 7-10 years of professional experience – OR – Master's Degree in Food Science or scientific field with a concentration in Sensory Science with 5+ years of experience in product or sensory science research, consumer insights or relevant function.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We'll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.