Manager, Services Enablement - Professional Services - Omnicell
Chicago, IL
About the Job
Job Summary
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
As a Manager, Services Enablement , you will be responsible for overseeing the effective delivery of Omnicell solutions within a matrix managed environment. This role entails leading and managing a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities. Working closely with others in the Professional Services organization and key business stakeholders, you will ensure the successful planning, development, and implementation of strategic initiatives that drive business value and align with Omnicell's vision and mission.
Responsibilities
+ Lead and manage a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities
+ Oversee and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings conducted by the team
+ Oversee the creation of multi-solution and facility project timelines and ensure alignment with the Professional Services team to execute projects successfully
+ Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
+ Accountable for meeting or exceeding quarterly revenue targets by actively participating in sales planning, strategy development, and execution to drive revenue growth
+ Manage and leverage in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes to current resource and supply chain capacity
+ Serve as the escalation contact between internal Omnicell teams and Customer teams, overseeing the delivery of all project planning documentation to the Professional Services aligned project team
+ Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively communicating project progress and outcomes
+ Establish and track key metrics and performance indicators for the Services Enablement team, ensuring effective measurement of team and individual performance
+ Support Sales and Professional Services goals by ensuring customer satisfaction and the overall success of projects led by the team
+ Manage customer escalations and difficult conversations, utilizing strong problem-solving skills and maintaining positive relationships between internal and customer stakeholders
+ Manage and lead a team of Services Enablement Advisors, providing leadership, coaching, and performance management to direct reports
+ Foster a positive and collaborative team culture, promoting accountability, open communication, and a customer-centric mindset within the team
+ Collaborate with other managers and cross-functional teams to align services enablement practices, drive organizational goals, and promote effective teamwork
Required Knowledge and Skills
+ Balance of drive, business acumen, and interpersonal skills
+ Have a positive, professional demeanor and presentation in all internal and customer interactions
+ Highly motivated self-starter who takes initiative
+ Financial understanding of budgets, P&L and revenue goals
+ Problem solver with experience leading cross-functional teams delivering scalable solutions
+ High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills
Basic Qualifications
+ Bachelor’s Degree in Business Administration or a related field and 8+ years of working in a Professional Services or Consulting organization in the software solutions industry
+ In lieu of Bachelor’s degree, 12+ years of pre-sales engagement in a Professional Services or Consulting organization in the software solutions industry
+ 5+ years of direct or indirect people management responsibilities
+ Experience working with CRM systems such as Salesforce
Preferred Qualifications
+ Master’s Degree
+ Demonstrated a successful track record of leading or managing multiple teams while achieving positive business outcomes
+ Experience working in the healthcare IT or technology industry
+ Understanding of enterprise software solutions and implementation methodologies
Work Conditions
+ Minimum 25% domestic travel
+ Work across multiple time zones
+ Extended hours in front of a computer and using video technology
+ Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
+ Standing/sitting for prolonged periods of time may be required
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3184
Job Category: Customer Success
Posting Date: 09/24/2024, 8:24 PM
Job Schedule: Full time
Locations: Kansas City, MO, United States
Chicago, IL, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
As a Manager, Services Enablement , you will be responsible for overseeing the effective delivery of Omnicell solutions within a matrix managed environment. This role entails leading and managing a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities. Working closely with others in the Professional Services organization and key business stakeholders, you will ensure the successful planning, development, and implementation of strategic initiatives that drive business value and align with Omnicell's vision and mission.
Responsibilities
+ Lead and manage a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities
+ Oversee and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings conducted by the team
+ Oversee the creation of multi-solution and facility project timelines and ensure alignment with the Professional Services team to execute projects successfully
+ Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
+ Accountable for meeting or exceeding quarterly revenue targets by actively participating in sales planning, strategy development, and execution to drive revenue growth
+ Manage and leverage in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes to current resource and supply chain capacity
+ Serve as the escalation contact between internal Omnicell teams and Customer teams, overseeing the delivery of all project planning documentation to the Professional Services aligned project team
+ Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively communicating project progress and outcomes
+ Establish and track key metrics and performance indicators for the Services Enablement team, ensuring effective measurement of team and individual performance
+ Support Sales and Professional Services goals by ensuring customer satisfaction and the overall success of projects led by the team
+ Manage customer escalations and difficult conversations, utilizing strong problem-solving skills and maintaining positive relationships between internal and customer stakeholders
+ Manage and lead a team of Services Enablement Advisors, providing leadership, coaching, and performance management to direct reports
+ Foster a positive and collaborative team culture, promoting accountability, open communication, and a customer-centric mindset within the team
+ Collaborate with other managers and cross-functional teams to align services enablement practices, drive organizational goals, and promote effective teamwork
Required Knowledge and Skills
+ Balance of drive, business acumen, and interpersonal skills
+ Have a positive, professional demeanor and presentation in all internal and customer interactions
+ Highly motivated self-starter who takes initiative
+ Financial understanding of budgets, P&L and revenue goals
+ Problem solver with experience leading cross-functional teams delivering scalable solutions
+ High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills
Basic Qualifications
+ Bachelor’s Degree in Business Administration or a related field and 8+ years of working in a Professional Services or Consulting organization in the software solutions industry
+ In lieu of Bachelor’s degree, 12+ years of pre-sales engagement in a Professional Services or Consulting organization in the software solutions industry
+ 5+ years of direct or indirect people management responsibilities
+ Experience working with CRM systems such as Salesforce
Preferred Qualifications
+ Master’s Degree
+ Demonstrated a successful track record of leading or managing multiple teams while achieving positive business outcomes
+ Experience working in the healthcare IT or technology industry
+ Understanding of enterprise software solutions and implementation methodologies
Work Conditions
+ Minimum 25% domestic travel
+ Work across multiple time zones
+ Extended hours in front of a computer and using video technology
+ Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
+ Standing/sitting for prolonged periods of time may be required
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3184
Job Category: Customer Success
Posting Date: 09/24/2024, 8:24 PM
Job Schedule: Full time
Locations: Kansas City, MO, United States
Chicago, IL, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Source : Omnicell