Manager Services Engineer at T-Mobile
Overland Park, KS 66204
About the Job
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
Provides leadership and direction to teams responsible for T-Mobile's managed services. Develops operational plans to align with business objectives. Establishes activities/projects that drive goal achievement. Translates goals and objectives from upper management into strategic direction for the functional area.
Job Responsibilities:
Inspirational Leadership:
• Establishes and maintains trust with team.
• Employee Development & Team Building: Provides employees with coaching, feedback, developmental opportunities. Builds effective teams. Develops and maintains positive relationships with employees by understanding and addressing individual motivation, needs and removes obstacles to team success.
• Communicates desired business results with employees and holds them accountable.
• Create and maintain a successful team resulting in an environment where employees are valued and respected.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Ensures employees adhere to legal and operational compliance requirements. Relationship Building:
• Contributes to mutually beneficial shared goals with other teams. Adapts approach to accomplish team goals.
• Leverages the capabilities, insights, and ideas of others on team.
• Works to effectively resolve conflict on team. Strategic Thinking:
• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Monitor and measure work tasks to ensure deliverables are provided on time and within budget. Results Focus:
• Creates a sense of urgency towards the desired results on team by setting challenging goals and high-performance standards for self and others.
• Initiate action and moves others toward outcomes. Innovation:
• Comfortable with new and challenging projects to expand knowledge. Adopts new and innovative solutions to work problems and opportunities.
• Challenges self and others to experiment with new approaches and ideas. Technical Expertise:
• Knowledge of Wireless Network Architecture, Managed Services, Technologies, and concepts.
-Ensure employees obtain the appropriate training and support to apply their skills on the job
Education:
Bachelor's Degree Technical discipline (Preferred)
Work Experience:
4-7 years • Technical experience (Required) Less than 2 years • Management leadership experience (Required) 2-4 years • Creating and presenting technical and financial business cases to senior management (Required)
Knowledge, Skills and Abilities:
Network Troubleshooting • Experience involving wireless network, mobility and application troubleshooting skills
• Experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design
(Required) Organizing • Proficiency for organizational/team goal setting
• High degree of self-management and commitment to delivery timelines
• Ability to work effectively in a fast-paced and agile environment
(Required) Communication • Strong Verbal and Written
• Ability to clearly explain technical concepts and analysis implications to a wide audience.
• Interfacing with Business customer at various levels including Executives, in a clear and understandable manner.
(Required) Valid driver's license and safe driving record (Required) Proven interpersonal, communication and presentation skills (Required) Problem Solving • Logical thinking and adept troubleshooting skills (Required) Learning and Development • Stay updated with emerging technologies and industry trends.
• Quickly learn and adapt to new tools, systems, and software.
• Respond effectively to changing client needs and evolving technical landscapes.
(Required) Computer Network Operations • Proficient in Microsoft suite (Required)
Licenses and Certifications:
SASE, Managed Meraki (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $93,400 - $168,500
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ292661¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Overview
Provides leadership and direction to teams responsible for T-Mobile's managed services. Develops operational plans to align with business objectives. Establishes activities/projects that drive goal achievement. Translates goals and objectives from upper management into strategic direction for the functional area.
Job Responsibilities:
• Establishes and maintains trust with team.
• Employee Development & Team Building: Provides employees with coaching, feedback, developmental opportunities. Builds effective teams. Develops and maintains positive relationships with employees by understanding and addressing individual motivation, needs and removes obstacles to team success.
• Communicates desired business results with employees and holds them accountable.
• Create and maintain a successful team resulting in an environment where employees are valued and respected.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Ensures employees adhere to legal and operational compliance requirements.
• Contributes to mutually beneficial shared goals with other teams. Adapts approach to accomplish team goals.
• Leverages the capabilities, insights, and ideas of others on team.
• Works to effectively resolve conflict on team.
• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Monitor and measure work tasks to ensure deliverables are provided on time and within budget.
• Creates a sense of urgency towards the desired results on team by setting challenging goals and high-performance standards for self and others.
• Initiate action and moves others toward outcomes.
• Comfortable with new and challenging projects to expand knowledge. Adopts new and innovative solutions to work problems and opportunities.
• Challenges self and others to experiment with new approaches and ideas.
• Knowledge of Wireless Network Architecture, Managed Services, Technologies, and concepts.
-Ensure employees obtain the appropriate training and support to apply their skills on the job
Education:
Work Experience:
Knowledge, Skills and Abilities:
• Experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design
(Required)
• High degree of self-management and commitment to delivery timelines
• Ability to work effectively in a fast-paced and agile environment
(Required)
• Ability to clearly explain technical concepts and analysis implications to a wide audience.
• Interfacing with Business customer at various levels including Executives, in a clear and understandable manner.
(Required)
• Quickly learn and adapt to new tools, systems, and software.
• Respond effectively to changing client needs and evolving technical landscapes.
(Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $93,400 - $168,500
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ292661¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
