Manager, Site Reliability Engineering - Carbon Black

Manager, Site Reliability Engineering
Waltham, MA, Boston, MA or Remote

Why Carbon Black?

At Carbon Black, you’ll have the opportunity to make a huge impact while working alongside a global community of passionate people who are leading the way in cutting-edge technology. Our valued employees across the world have made Carbon Black a Top Place to Work, as named by the Boston Globe for two consecutive years.

Our Engineering team is moving at lightning speed on the breaking edge of technology. You’ll be pulling things apart and tinkering, building new platforms, or playing in the cloud. Here, the engineering opportunities are endless. With this fast-paced, synergetic group, you’ll be working together and across the organization to ensure customer success all while continuing to build a product that protects their dearest assets.

What You’ll Do

• Scale, manage and build a high velocity, high-impact team within the Site Reliability Engineering (SRE) organization
• Key responsibility for the reliability and performance of our 24x7x365 mission critical services and products.
• Drive the objectives associated with Incident/Problem Management; such as customer communication and Root Cause Analysis reports.
• Ensure the overall success of SRE-centric operations within Carbon Black products.
• Provide team leadership to team responsible for infrastructure architecture, scaling its capacity to meet the demands, optimize performance/cost, and overall compliance.
• Provide direction around operational process, tooling, visibility, and other business-aligned initiatives.
• Provide team utilization reports for visibility into the team’s performance and resource availability
• Ensure cloud-based architectures meet availability and recoverability requirements
• Deep understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed.
• Provide coaching and career development to team members and build trust
• Work with the Team Leads within the group to identify areas of improvement, prepare architecture road maps, and advocate to the Product Management group

What You’ll Bring

• B.S. in Computer Science or equivalent experience
• Ability to think and lead at a high level, but also capable of working hands on
• Minimum 3 year of leading technical teams
• Minimum of 5 years of experience with technical operations and software development
• Solid understanding/experience of web services, databases and relating infrastructure/architectures
• Excellent Troubleshooting Skills
• Experience supporting enterprise-level SaaS products
• Prior experience with SCRUM/Agile methodologies Proven ability to effectively work with cross-functional teams.
• Security Experience a plus

Why You Should Join Us

Carbon Black is a leading provider of next-generation endpoint security, leveraging breakthrough prevention technology to instantly see and stop cyberattacks before they execute. With more than 13 million endpoints under management, and more than 4000 customers—including 30 of the Fortune 100—the opportunities are massive and exciting. With 1000+ employees, offices across the world, and the best-of-the best tools for collaboration from anywhere, now is an ideal time to become part of the Cb Team. See where you fit best at Lifeatcb.carbonblack.com.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.