Manager - McAlister's Deli
Slidell, LA 70461
About the Job
Job
Description:
Title
of the position: Restaurant Shift Leader
Department:
Restaurant Operations
Reporting:
General
Manager/Assistant Manager
Job
Type:
Non-Exempt
Education:
High
School Diploma or equivalent
Location:
Overall
responsibility:
The
Restaurant Shift Leader contributes to the success of McAlister’s Corporation
through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to
direct the operation of the restaurant, in the absence of the General Manager
and/or Assistant Manager, while maintaining the highest standards of food
quality, service, cleanliness, safety and sanitation by directing and
supervising team members. Shift Leader is also responsible for handling issues
with team members, food suppliers and guest directly, then escalates them to
the General Manager/Assistant Manager when necessary. Key areas of
responsibility:
The
ability to provide supervision during assigned shifts.
Provides
team members, and guests with a positive experience and atmosphere.
Manages
both FOH and BOH shift responsibilities to include scheduling of staff to
minimize overtime and achieve daily labor controls and cost as assigned by
management.
Monitors
speed of service to ensure a positive guest experience.
Handle
guest comments and complaints.
Supervise
daily shifts to ensure McAlister’s standards, product quality and cleanliness
is maintained.
Assist
in the ongoing training of team members, including new hires as well as
existing staff to make certain McAlister’s procedures and processes are
followed. Performs line checks as
necessary.
Enforce
uniform policy and standards.
Ensures
proper cash handling procedures are followed.
Opening
and closing of restaurant in the absence of upper management.
All
other duties as assigned by management.
Secondary
Functions:
Confident
in the ability to supervise
Safety
and sanitation fundamentals
Adaptive
to change
Ability
to work as a team
Ability
to multi-task
Organized
High
levels of stamina and the ability to overachieve
Qualifications:
High
School diploma or equivalent.
Minimum
of 1 year experience within the food service industry; supervisory experience a
plus but not required.
Worked
in a fast paced environment.
Retail
experience
Physical
Requirements:
Must
be able to work in a fast paced, high energy, and physically demanding
environment.
Must
be able to spend 90% of working time standing.
Must
be able to spend 10% of working time sitting.
Will
be required to use all sensory capabilities such as: vision, hearing, tasting,
smelling, touching, and speaking.
Will
be required to use physical capabilities such as: walking, bending, kneeling,
handling, hand flexibility, reaching, squatting, crawling, lifting, climbing,
and stooping.
Must
be able to carry loads greater than 25 pounds, and be able to transport up to
50 pounds regularly.
Must
be able to communicate clearly with our Guests and team members in the primary
language of the restaurant, specific to location. (Primarily English).
Must
be able to hear with 100% accuracy with correction.
Must
be able to see to 20/20 vision with correction.
Reliable
transportation.
McAlister's makes America's favorite sandwiches, soups, salads, spuds and more. And if you are looking for the world's greatest tea, you have come to the right place! Come in for a meal or order catering or a meal to go.