Manager, Software Engineering - Entitlement Fulfillment at Disney Experiences

About the Role & Team

"We Power the Magic!” That’s our motto at Disney Experiences (DX) Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Entitlement Fulfillment organization within Disney Experiences (DX) Technology & Digital. The Manager, Software Engineering will report to the Senior Manager, Software Engineering and oversee a team of (approx. 6-22) full-time and contractors, both on-shore and off-shore, including Software, DevOps, Reliability, Database, Performance and Platform/Infrastructure Engineers.

What You Will Do

The manager will support the Sr. Manager by providing the single point of updates and statuses by proactively and continuously coordinating all facets of running the platform across several internal and external partners, ensuring timely delivery of capabilities. This person will identify, communicate, and lead the effort to build cost-efficient scalable and performative platform and runtime solutions that improve business outcomes, with a focus on efficient, creative solutions to sophisticated problems.

The Manager, Software Engineering is also responsible for the following:

• Lead and mentor a large team who possess multiple backgrounds and personalities

• Manage numerous projects and priorities, handle complex, demanding situations, and can assist the team in handling time and bandwidth effectively

• Act as a knowledgeable expert on configuration management and deployment tools

• Leverage intimate familiarity to cloud technologies in architecting components, infrastructure, and tools

• Foster the DevOps process and ensure our DevOps strategy is implemented in end-to-end development

• Define the platform health dashboard and implementing the platform KPI monitoring

• Discover ways to improve existing architecture, keeping in mind various automation tools.

• Act as an escalation point for qualified service degradation incidents and background provisioning issues

• Lead budget and resource allocation through all initiative and project phases

• Proactively work to look ahead at potential issues and actively works with Project/Program Managers and Scrum Masters to mitigate them

• Make estimates for the budget and schedule

• Define roles and responsibilities of the team and determine clear deliverables

• Research and evaluate new hardware and software technology and help make decisions on the cost-benefit analysis of new purchases

Required Qualifications & Skills

• Minimum of 8 years of related technical experience

• Experience with scripting technologies and modern programming languages such as Java.

• Experience leading, coaching, and developing technical teams with multiple conflicting personalities

• Experience in Agile software development methodologies such as Scrum and test-driven approach

• Intimately familiar with Azure and AWS cloud technologies

• Highly proficient in SmartSheets, ServiceNow, Jira, Tableau, GitHub, AppDynamics, Splunk and Confluence

• Ability to operate and drive projects and results in a DevOps model collaborating with both Operations and Development to streamline the integration and deployment process

• Shown experience in influencing business and technology leadership to drive positive lasting outcomes

• Knowledge and hands-on experience with DevOps tool chain such as Git, Jenkins, Nexus, Docker, Kubernetes, Harness etc.

• Strong leadership skills and ability to empower a wide variety of teams associated with the initiatives

• Clear communication skills to guide project teams and coordinate with vendors and management

• Knowledge of new and established software systems and the ability to train others on them

• Organizational and time management skills to keep teams and projects on schedule

Preferred Qualifications

• PMP or PgMP Certification

• Agile SCRUM Master Certification

• Systems development background

• Systems support and sustainment background

• Background in Tableau and other reporting tools (e.g., on cloud providers, SmartSheet) to generate and automate reports

• Background in using Splunk and Application Dynamics to create dashboards

Education

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

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