Manager, Solution Consulting - Employee Workflows - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our pre-sales team, you will have a major impact on our future success. ServiceNow has a great customer base with Employee Workflows, and we have opportunity to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful portion of our business. Members of this team will have an opportunity to drive incremental growth for ServiceNow and build and lead a dynamic team, with support from the business unit, executive team, and sales.

As Manager, Solution Consulting – Emerging Products – Employee Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of skilled and highly motivated Solution Consultants. You will lead and manage the Employee Workflow product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional account teams you support. You will help provide feedback into Product Business Unit to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will identify opportunities and make recommendations for new procedures and best practices.

Measure of success in the role

• Driving growth of the EWF Emerging Products business in line with corporate goals
• Attraction, retention & development of key employees
• Enabling the team on the Emerging Products portfolio
• Have full alignment with field account teams and Solution Specialist sales team members
• Being recognized as a strong leader by your peers, direct line reports and the organization
• Coaching the team to retain and upsell in key focused accounts

Responsibilities in this role:

• Help develop programs that enable other Solution Consultants to demonstrate the value of Employee Workflows Emerging Products on the ServiceNow platform
• Develop team members according to the demands of the business and according to their individual professional goals
• Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members
• Manage a high performing team through the challenges of volume, velocity and high growth.
• Assign resources as required to marketing and other efforts to support demand generation
• Act as the ServiceNow subject matter expert at executive briefings / marketing events
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Experience required:

• Team management experience preferred; management of a pre-sales organization preferred
• Pre-sales experience required.
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• Ability to articulate and logically communicate concepts with technical and non-technical audiences
• Demonstrated ability to lead projects & priority initiatives to completion
• Ability to work with ISV, integration and implementation partners
• A high degree of passion, energy, drive and willingness to travel
• Ability to motivate and inspire our team of talented Solutions Consultants. 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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