Manager, Solution Consulting - Omnicell
Pittsburgh, PA
About the Job
Job Summary
The Manager, Solution Consulting, collaborates with Omnicell Growth and Professional Services organizations to deliver a superior customer experience by empowering a team with expert-level industry knowledge who assist customers in developing their Omnicell Solution portfolios. The Manager oversees a team responsible for interacting with Executive healthcare stakeholders and internal teams as they serve as the clinical + pharmacy experts, product educators, and strategic partners for Omnicell customers. This dynamic professional enables their team to establish and operate within processes that bridge opportunities from Sales to Services, provide consultation to prospective customers or current customers using Omnicell automation and software, from the beginning to end of the customer journey, ensuring a world-class customer experience
Responsibilities
+ Oversee a remote team of nursing and pharmacy consultants, helping to manage and balance workload of the team and facilitates problem solving as needed.
+ Establish processes and expectations to enable information continuity & knowledge transfer from pre-sales into Implementation.
+ Serve as a cross-departmental liaison to determine best-practice trends and providing feedback from the field to assist in new product development.
+ Understand and lead complex projects and initiatives by analyzing and evaluating data and variables.
+ Assist in defining and executing on the strategic roadmap for Omnicell Professional Services team jurisdiction.
+ Hire and support new staff, providing opportunities for career development and training.
+ Ensure proper training, development and mentoring of Pharmacy and Nursing Consultants and Sales Team members for onboarding, upskilling, and cross-training.
+ Provide front line leadership and support to team by demonstrating Omnicell’s Core Values
+ Instill a positive attitude and motivates team members by maximizing team and individual performance.
+ Align with regional quota attainment, account strategy development, and growth and reference ability in assigned accounts.
+ Forecast requirements; Collaborate with Sales Leadership to implement data collection processes evaluating win/loss ratio, deal velocity, and outcomes for customers.
+ Analyze and improve organizational processes and workflows, engaging Clinical Consultants strengths to align with forecast upside and commit deals.
+ Maintain strong understanding of industry operations and healthcare organizations.
+ Participate in Omnicell’s and the Professional Services organizational mission: Interdisciplinary knowledge expansion with Implementation and Customer Service.
+ Support communication of customer needs and escalations with Consulting Services, Services Enablement, and Service Delivery teams and support action-planning to improve the customer experience.
Required Knowledge and Skills
+ Demonstrated experience building and/or leading, and performance-managing a team of professionals.
+ Excellent interpersonal communication skills with high emotional intelligence
+ Compelling communicator skilled at presenting to executive leaders in a manner that engages, inspires, and instills credibility.
+ Able to listen effectively, demonstrate self-confidence and cultivate relationships with key decision makers.
+ Self-motivated, with ability to meet deadlines, work productively and proactively.
+ Knowledge of current business and healthcare industry trends
+ Proficiency in Microsoft Office and virtual meeting applications
Preferred Qualifications
+ People management experience in a matrixed organization
+ Program and/or project management experience
+ Strong business acumen
+ Exemplary communication skills and executive presence
Basic Qualifications
+ 5 or more years in a Healthcare, Sales, Consulting, and/or Operations organization
+ 5 or more years in a people-leadership or management role
Work Conditions
+ Remote/field-based role.
+ 30-50 % Travel required.
+ Management of a remote team.
+ Extended hours in front of a computer using video technology.
+ Work across multiple time zones.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3223
Job Category: Sales
Posting Date: 09/23/2024, 9:43 PM
Job Schedule: Full time
Locations: Pittsburgh, PA, United States
Dallas, TX, United States
Atlanta, GA, United States
Chicago, IL, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
The Manager, Solution Consulting, collaborates with Omnicell Growth and Professional Services organizations to deliver a superior customer experience by empowering a team with expert-level industry knowledge who assist customers in developing their Omnicell Solution portfolios. The Manager oversees a team responsible for interacting with Executive healthcare stakeholders and internal teams as they serve as the clinical + pharmacy experts, product educators, and strategic partners for Omnicell customers. This dynamic professional enables their team to establish and operate within processes that bridge opportunities from Sales to Services, provide consultation to prospective customers or current customers using Omnicell automation and software, from the beginning to end of the customer journey, ensuring a world-class customer experience
Responsibilities
+ Oversee a remote team of nursing and pharmacy consultants, helping to manage and balance workload of the team and facilitates problem solving as needed.
+ Establish processes and expectations to enable information continuity & knowledge transfer from pre-sales into Implementation.
+ Serve as a cross-departmental liaison to determine best-practice trends and providing feedback from the field to assist in new product development.
+ Understand and lead complex projects and initiatives by analyzing and evaluating data and variables.
+ Assist in defining and executing on the strategic roadmap for Omnicell Professional Services team jurisdiction.
+ Hire and support new staff, providing opportunities for career development and training.
+ Ensure proper training, development and mentoring of Pharmacy and Nursing Consultants and Sales Team members for onboarding, upskilling, and cross-training.
+ Provide front line leadership and support to team by demonstrating Omnicell’s Core Values
+ Instill a positive attitude and motivates team members by maximizing team and individual performance.
+ Align with regional quota attainment, account strategy development, and growth and reference ability in assigned accounts.
+ Forecast requirements; Collaborate with Sales Leadership to implement data collection processes evaluating win/loss ratio, deal velocity, and outcomes for customers.
+ Analyze and improve organizational processes and workflows, engaging Clinical Consultants strengths to align with forecast upside and commit deals.
+ Maintain strong understanding of industry operations and healthcare organizations.
+ Participate in Omnicell’s and the Professional Services organizational mission: Interdisciplinary knowledge expansion with Implementation and Customer Service.
+ Support communication of customer needs and escalations with Consulting Services, Services Enablement, and Service Delivery teams and support action-planning to improve the customer experience.
Required Knowledge and Skills
+ Demonstrated experience building and/or leading, and performance-managing a team of professionals.
+ Excellent interpersonal communication skills with high emotional intelligence
+ Compelling communicator skilled at presenting to executive leaders in a manner that engages, inspires, and instills credibility.
+ Able to listen effectively, demonstrate self-confidence and cultivate relationships with key decision makers.
+ Self-motivated, with ability to meet deadlines, work productively and proactively.
+ Knowledge of current business and healthcare industry trends
+ Proficiency in Microsoft Office and virtual meeting applications
Preferred Qualifications
+ People management experience in a matrixed organization
+ Program and/or project management experience
+ Strong business acumen
+ Exemplary communication skills and executive presence
Basic Qualifications
+ 5 or more years in a Healthcare, Sales, Consulting, and/or Operations organization
+ 5 or more years in a people-leadership or management role
Work Conditions
+ Remote/field-based role.
+ 30-50 % Travel required.
+ Management of a remote team.
+ Extended hours in front of a computer using video technology.
+ Work across multiple time zones.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3223
Job Category: Sales
Posting Date: 09/23/2024, 9:43 PM
Job Schedule: Full time
Locations: Pittsburgh, PA, United States
Dallas, TX, United States
Atlanta, GA, United States
Chicago, IL, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Source : Omnicell