Manager, Strategic Regional Sales - Doordash
Los Angeles, CA 90001
About the Job
About the TeamThe key to DoorDash’s growth is merchant selection
The more local favorites we add to DoorDash, the faster we will add new customers, the better we will retain existing customers, and the higher our conversion rates will be for customers visiting our app or website.With the acquisition of Caviar, this selection has expanded into the Premium segment
This covers local favorites as well as high ticket ($$$+) merchants with James Beard Awards or Michelin Stars
Also in this segment, under the Caviar and DoorDash Ace and King umbrella, are top Regional Chains
From a brand equity and growth standpoint, these merchants help us create a bespoke off premise experience for customers while helping us learn about the problems our nation’s top chefs encounter and build products and services that solve those challenges. This role will build and lead the front line sales managers and sales teams that are responsible for the acquisition of top selection across its respective super region, collaborate with partner teams to create a white glove onboarding experience for these merchants, sell new products and services into these merchants, and share learnings about their pain points with our Merchant S&O and Product teams to inform our product roadmap. About the RoleYou will report to the Senior Manager on our Strategic Regional Sales team in our Outside Sales organization
Once our offices reopen, we expect this role to be hybrid with some time in-office.You’re excited about this opportunity because you will…Build
We currently do not have enough Strategic Merchant Leads (SMLs) to meet the Premium needs of our expanding Caviar marketplace nor our ambitious Caviar and DoorDash Ace and King pTAM objectives
The first role of this leader will be to build and expand the team of Strategic Merchant Leads responsible for winning these accounts.Perform
With SMLs under Regional management structure, we do not have direct management accountability on our highest valued SMB segments
You will lead the regional strategy of forming partnerships with the top segment of merchants and specializing our reps’ focus by segment. Collaborate
Beyond the confines of product and pricing, these merchants require a white glove sales and service approach; without that we lose Caviar and DoorDash Ace and King deals
You will operate at the lowest level of detail to learn more about these problems and collaborate with the Director of Strategic Regional Sales, Post-Sale, and Service teams on internal handoff & service processes.Report
Lead weekly Caviar and DoorDash Ace and King pipeline reviews across your regions where you’ll gain an in-depth understanding of your team’s pipeline and corresponding challenges
You will report out on highlights, lowlights, and provide detailed action plans to maintain and accelerate the performance of your team.Lead
Today’s set up does not put an SML lens on employee development and satisfaction
Taking responsibility for our highest professional level individual contributors requires a keen attention to details, leading developmental conversations and empowering our teams to get 1% better everyday. Our people are our most important asset with the largest room to grow; it is your role to challenge them to maximize their potential. Serve
Building, performing, managing, and relaying may be the what, but you achieve these things without sacrificing the how
This means putting DoorDash first, our team second, and yourself third
You enhance the employee experience by having educated yourself on and demonstrated the importance of diversity and inclusion
This shows up in your team building efforts, as does instilling our values in the team and leading — both merchants and your people — with empathy. We’re excited about you because…Builder at heart — you dream big and start small when it comes to business and people leadership and are an owner of deal strategy, pipeline management, support/services, and the other key pieces of infrastructure that allow your team to succeed.Comfortable with ambiguity — goals will be aggressive and infrastructure shaky; in the face of uncertainty you truth seek to find problems and show a bias for action to marry those problems with solutions DoorDash first — you work well with others under the one team one fight mindset and choose optimism on solving pain points in our sales and service of top merchants Insightful communicator — you operate at the lowest level of detail to understand our merchant’s or operation’s problems, think outside of the room to identify the audience who most needs to help solve them, and clearly articulate in writing and verbally why these problems should be prioritizedPeople expert — you have led or assisted with People OKRs to help others get 1% better every day, regularly lead trainings to demonstrate what it means to be customer obsessed, and, because of your focus on culture and growth, maintain exceptional employee voice survey resultsEmpathetic leader — you have a track record of making room at the table for diverse perspectives; building a team that achieves the what is not enough, you accomplish the what and (not or) display our values in demonstrating the how QualificationsYou consistently exceed acquisition targetsYou have found creative ways to build partnerships with difficult prospectsYou have a track record of hiring, developing, and retaining diverse talentYou are based in the U.S.You have a sphere of influence with leaders throughout the Merchant and other partner organizationsYou are responsible for driving results, influencing the direction of the team's strategic plan and shaping policies to aid in the execution of the strategic planNotice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC OnlyWe use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC
As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications
We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.The Covey tool has been reviewed by an independent auditor
Results of the audit may be viewed here: CoveyCompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location
Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission
The estimated pay range for this position represents total on-target earnings (including base salary and on-target incentive pay)
Talk to your recruiter for more information.DoorDash cares about you and your overall well-being
That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays.Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. To learn more about our benefits, visit our careers page here.The range (inclusive of on-target incentive pay) for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington
$142,800—$210,000 USDAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office
Whether blatant or hidden, barriers to success have no place at DoorDash
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply
Thank you to the Level Playing Field Institute for this statement of non-discrimination.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.If you need any accommodations, please inform your recruiting contact upon initial connection.
The more local favorites we add to DoorDash, the faster we will add new customers, the better we will retain existing customers, and the higher our conversion rates will be for customers visiting our app or website.With the acquisition of Caviar, this selection has expanded into the Premium segment
This covers local favorites as well as high ticket ($$$+) merchants with James Beard Awards or Michelin Stars
Also in this segment, under the Caviar and DoorDash Ace and King umbrella, are top Regional Chains
From a brand equity and growth standpoint, these merchants help us create a bespoke off premise experience for customers while helping us learn about the problems our nation’s top chefs encounter and build products and services that solve those challenges. This role will build and lead the front line sales managers and sales teams that are responsible for the acquisition of top selection across its respective super region, collaborate with partner teams to create a white glove onboarding experience for these merchants, sell new products and services into these merchants, and share learnings about their pain points with our Merchant S&O and Product teams to inform our product roadmap. About the RoleYou will report to the Senior Manager on our Strategic Regional Sales team in our Outside Sales organization
Once our offices reopen, we expect this role to be hybrid with some time in-office.You’re excited about this opportunity because you will…Build
We currently do not have enough Strategic Merchant Leads (SMLs) to meet the Premium needs of our expanding Caviar marketplace nor our ambitious Caviar and DoorDash Ace and King pTAM objectives
The first role of this leader will be to build and expand the team of Strategic Merchant Leads responsible for winning these accounts.Perform
With SMLs under Regional management structure, we do not have direct management accountability on our highest valued SMB segments
You will lead the regional strategy of forming partnerships with the top segment of merchants and specializing our reps’ focus by segment. Collaborate
Beyond the confines of product and pricing, these merchants require a white glove sales and service approach; without that we lose Caviar and DoorDash Ace and King deals
You will operate at the lowest level of detail to learn more about these problems and collaborate with the Director of Strategic Regional Sales, Post-Sale, and Service teams on internal handoff & service processes.Report
Lead weekly Caviar and DoorDash Ace and King pipeline reviews across your regions where you’ll gain an in-depth understanding of your team’s pipeline and corresponding challenges
You will report out on highlights, lowlights, and provide detailed action plans to maintain and accelerate the performance of your team.Lead
Today’s set up does not put an SML lens on employee development and satisfaction
Taking responsibility for our highest professional level individual contributors requires a keen attention to details, leading developmental conversations and empowering our teams to get 1% better everyday. Our people are our most important asset with the largest room to grow; it is your role to challenge them to maximize their potential. Serve
Building, performing, managing, and relaying may be the what, but you achieve these things without sacrificing the how
This means putting DoorDash first, our team second, and yourself third
You enhance the employee experience by having educated yourself on and demonstrated the importance of diversity and inclusion
This shows up in your team building efforts, as does instilling our values in the team and leading — both merchants and your people — with empathy. We’re excited about you because…Builder at heart — you dream big and start small when it comes to business and people leadership and are an owner of deal strategy, pipeline management, support/services, and the other key pieces of infrastructure that allow your team to succeed.Comfortable with ambiguity — goals will be aggressive and infrastructure shaky; in the face of uncertainty you truth seek to find problems and show a bias for action to marry those problems with solutions DoorDash first — you work well with others under the one team one fight mindset and choose optimism on solving pain points in our sales and service of top merchants Insightful communicator — you operate at the lowest level of detail to understand our merchant’s or operation’s problems, think outside of the room to identify the audience who most needs to help solve them, and clearly articulate in writing and verbally why these problems should be prioritizedPeople expert — you have led or assisted with People OKRs to help others get 1% better every day, regularly lead trainings to demonstrate what it means to be customer obsessed, and, because of your focus on culture and growth, maintain exceptional employee voice survey resultsEmpathetic leader — you have a track record of making room at the table for diverse perspectives; building a team that achieves the what is not enough, you accomplish the what and (not or) display our values in demonstrating the how QualificationsYou consistently exceed acquisition targetsYou have found creative ways to build partnerships with difficult prospectsYou have a track record of hiring, developing, and retaining diverse talentYou are based in the U.S.You have a sphere of influence with leaders throughout the Merchant and other partner organizationsYou are responsible for driving results, influencing the direction of the team's strategic plan and shaping policies to aid in the execution of the strategic planNotice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC OnlyWe use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC
As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications
We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.The Covey tool has been reviewed by an independent auditor
Results of the audit may be viewed here: CoveyCompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location
Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission
The estimated pay range for this position represents total on-target earnings (including base salary and on-target incentive pay)
Talk to your recruiter for more information.DoorDash cares about you and your overall well-being
That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays.Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. To learn more about our benefits, visit our careers page here.The range (inclusive of on-target incentive pay) for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington
$142,800—$210,000 USDAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office
Whether blatant or hidden, barriers to success have no place at DoorDash
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply
Thank you to the Level Playing Field Institute for this statement of non-discrimination.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.If you need any accommodations, please inform your recruiting contact upon initial connection.
Source : Doordash