Manager, Strategic Solutions - Waystar
Louisville, KY
About the Job
ABOUT THIS POSITION
Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.
Our Purpose:
We simplify and unify the healthcare revenue cycle. Waystar leads the RCM industry provides best in class cloud-based RCM solutions that allow clients to collect more with less cost and less stress, so they can focus on their goals, patients, and communities.
WHAT YOU'LL DO
Purpose of the Position:
We are looking for a StrategicClient Solutions Managerwho is passionate, curious, and joyfully optimistic. The StrategicClient Solutions Managerleads and drives the success of the Strategic Client Solutions team who provides the finest client experience forWaystar’smost strategic clients and partners. This isaccomplishedbyoverseeing and managing the Strategic Client Solutions team as awhole;which is made up of roles such as the Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritizein order tocomplete tasks with the needed sense of urgency.
KeyResponsibilities:
Manages the overall operations of the Strategic Client Solutions team
Manages multiple roles and positions within the Strategic Client Solutions team; Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads
Manages staffing needs andcapacityplanning for Strategic Client Solutions team to support most strategic clients and partners
Routinely evaluates the Strategic Client Solutions teams’ statistical performance metrics to ensure the team is on target and servicing our clients and partners accurately
Takes ownership of interviewing and hiring internal and external candidates
Conducts quarterly and yearly performance reviews for all managed roles withinthe Strategic Client Solutions team;Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads
Ensures that strategic clients and partners are assigned appropriately to the Strategic Solutions Analysts and Senior Strategic Solutionsin order tosuccessful support business needs
Directly managesStrategic Solutions Team Leadsand ensures that they are appropriately leading and driving their dedicated teamsofStrategic Solutions Analysts
Oversees the overall operations of dedicated support responsibilities for theStrategic Solutions Analyststo ensure that Service Level Agreements are maintained
Ensures that the Strategic Client Solutions Team is accurately informed and aware of any relative company and/or industry updates to ensure our strategic clients and partners are adequately supported
Constantly reviews, updates, and organizes department process documentation for the Strategic Client Solutions team
Works cross-functionally to achieve operational success for Strategic Client Solution team; routinely works with ClientManagement,SolutionAdoption, Product, etc.
Demonstrates effective written and verbal communication skills
Serves as an escalated point of contact for our strategic clients and partners
Provides industry or company knowledge andexpertiseas appropriate
Sometimes travels onsite to visit assigned clients and partners
Provides special project leadership and guidance using Six Sigma knowledge and experience to improve internal and/or client-facing processes
Provides direct coaching toStrategic Solutions Analyststo help grow and develop employee retention andsuccess
Develops,preparesand analyzes reports forExecutive Leadershipreview, and presents to various levels ofLeadership
Createsandmaintainsservice and performance metric reportsand statistics
Assistswith managing expectations for strategic clients and partners when necessary
Possesses a breadth of overall knowledge on all strategic clients and partners, and can articulate overall health of client and partner from a support standpoint
Performsothertasksand/or projects as assigned by management within the area of responsibility and control
WHAT YOU'LL NEED
Requirements:
Bachelor’s Degree isrequired
Advanced Degree ispreferred
3+ years ofleadership experience isrecommended
Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
Exceptional client service skills
Self-accountable and trustworthy
Detail-oriented and organized
Willingness to lead by example and advocate for team members
Resourceful and self-motivated in working under pressure in a fast-paced team environment
Ability to execute and prioritize many tasks in a fast-paced environment
Professional, effective, and clear communication skills (written and oral)
Demonstrated listening and analytical skills
Ability to build strong relationships with team members,strategicclientsandpartners
Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word
You need to be focused-Waystaremployees have an obsessive zeal about people and innovative solution
Can you make it happen? You should work efficiently and be accountable for your results
We need your best work, always - AtWaystarwe work with facts and communicate clearly and respectfully
Mustbe authorized towork in the United States on a full-time basis for any employer.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visitwaystar.com or follow@Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
