Manager - Systems Engineering and Operations Manager from Quadrant Inc
Washington, DC
About the Job
Job ID: 24-03707
Systems Engineering and Operations Manager
Washington, DC / Hybrid
MUST:
Current Active Secret clearance and eligible for Top Secret Clearance and Level III Public Trust
Experienced Systems Engineering and Operations Manager
10+ years of overall IT experience in Systems engineering work and implementing and troubleshooting IT systems, hardware and software, and systems design
5+ years of experience managing a team of engineers and administrators
Proven experience successfully delivering high level technical support and meeting deadlines
Strong experience implementing and troubleshooting a Virtualized Windows server environment including: Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
Strong engineering-level experience with: VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios highly desired
Strong communication skills both written and verbal
Highly organized and able to prioritize tasks
Ability to handle high stress environment in professional manner
Strong customer service and people skills
Current Certification: MCSE/M365x, VCP, CCNP, or RHCE
Bachelor s degree in IT or related field
DUTIES:
Will be in charge of maximizing a team of systems engineers and administrators to provide ample coverage and utilize the teams strengths / help identify areas of weakness while offering continual support to each engineers personal and professional development goals
Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
Make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering and Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support
Participate in an escalation manager capacity for the on-call/after-hours staff and know when and where to escalate accordingly
Provide remote and on-site support until the incidents are resolved
Provide a root cause and mitigation analysis post-incident within 24 hours
Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
Adhere to all established change management processes, contribute to documentation repository
Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc
Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Systems Engineering and Operations Manager
Washington, DC / Hybrid
MUST:
Current Active Secret clearance and eligible for Top Secret Clearance and Level III Public Trust
Experienced Systems Engineering and Operations Manager
10+ years of overall IT experience in Systems engineering work and implementing and troubleshooting IT systems, hardware and software, and systems design
5+ years of experience managing a team of engineers and administrators
Proven experience successfully delivering high level technical support and meeting deadlines
Strong experience implementing and troubleshooting a Virtualized Windows server environment including: Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
Strong engineering-level experience with: VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios highly desired
Strong communication skills both written and verbal
Highly organized and able to prioritize tasks
Ability to handle high stress environment in professional manner
Strong customer service and people skills
Current Certification: MCSE/M365x, VCP, CCNP, or RHCE
Bachelor s degree in IT or related field
DUTIES:
Will be in charge of maximizing a team of systems engineers and administrators to provide ample coverage and utilize the teams strengths / help identify areas of weakness while offering continual support to each engineers personal and professional development goals
Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
Make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering and Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support
Participate in an escalation manager capacity for the on-call/after-hours staff and know when and where to escalate accordingly
Provide remote and on-site support until the incidents are resolved
Provide a root cause and mitigation analysis post-incident within 24 hours
Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
Adhere to all established change management processes, contribute to documentation repository
Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc
Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
