Manager - Technology Risk Management - Capital One Services, LLC

West Creek 3 (12073), United States of America, Richmond, Virginia

Manager - Technology Risk Management

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Technology Risk Management (TRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and other technology risks. The CTRO is independent, reports to the Chief Risk Officer, and oversees the work of the CISO and the CIO.

Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

Technology Risk Management (TRM) is a growing organization focused on providing expert advice, credible challenge, and effective oversight of information security and technology activities to identify, assess, control, and manage cyber and technology risk throughout the company. This organization plays a critical role in helping to ensure that the company's risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate, or avoid risks altogether. Associates within the Technology Risk Management organization are highly-skilled information security, cyber, technology, and risk management professionals who have a wealth of experience and a demonstrated ability to provide value-added recommendations and deliver high-impact results in their areas of expertise.

Manager - Technology Risk Management Policy Governance:

We are currently seeking a motivated, self-driven, results-oriented associate with experience engaging with business and technology leaders to help structure sound technology and cyber risk policies, standards, and procedures (PSPs). This individual will support significant partnerships with business divisions and risk management organizations to develop and implement robust PSPs supporting numerous technology and cybersecurity practices within Capital One.

The individual for this role should be comfortable dealing with complex challenges and problem-solving autonomously, including the ability to research solutions independently. The individual should be a thought leader who can react in and work successfully in ambiguous environments. The individual should be a proficient writer and verbal communicator who is comfortable presenting to large audiences of senior level stakeholders. The individual should have a desire for rapid learning and growth opportunities.

The ideal candidate for this role will have an understanding of technology and cybersecurity processes and industry-level governance practices, both from a technical and risk management perspective. The associate in this role will support respective policy governance program activities to develop relationships and influence effective risk management practices across the organization.

Responsibilities:

• Develop PSPs overseeing the technology and cybersecurity functions in the First Line of Defense, as well as PSPs directed to self-govern TRM in the Second Line of Defense.

• Manage the policy management system to drive draft PSPs through publication.

• Work with Subject Matter Experts (SMEs) to gather information and create or revise documents; assisting with committee meetings.

• Research industry frameworks, regulatory guidance, legal citations, and Capital One PSPs owned outside of TRM to distill clear, concise, actionable policy directives for TRM's PSPs.

• Draft proposals and socialization materials for senior management and other stakeholders, to potentially include regulatory agencies, Internal Audit, and Capital One C-Suite stakeholders, as needed.

• Exhibit a subject matter expertise in the processes TRM uses to provide oversight, analysis, effective challenge, and risk-informed decision-making.

• Remain current on emerging enterprise-level technology risks and risk management approaches.

• Collaborate effectively with stakeholders and leaders across multiple organizations to achieve objectives, including the ability to present to and drive influence of senior management stakeholders.

• Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups.

• Possess strong organizational skills; prioritize assignments and multi-task to meet multiple project deadlines.

• Demonstrate strong attention to detail.

• Work independently and collaboratively on a team.

Basic Qualifications:

• Bachelor's degree or military experience

• At least 4 years of policy or governance experience within technology or cybersecurity

Preferred Qualifications:

• 5+ years of experience with financial services technology or cybersecurity risk management

• 2+ years of experience using Agile tools

• Familiarity with the Agile Project Management methodology

• Experience performing policy or standard adherence monitoring activities

• Experience responding to requests from internal audit or external regulatory agencies

• Familiarity with financial sector regulatory practices and second line of defense effective challenge

• Professional security management certification such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified in Risk and Information Systems Control (CRISC)

• Familiarity with the National Institute of Standards and Technology Cybersecurity Framework, National Institute of Standards and Technology Special Publication800.53, Committee of Sponsoring Organizations of the Treadway Commission Risk Framework, International Organization for Standardization 27001, and Control Objectives for Information and Related Technologies 5 (COBIT 5), Information Technology Infrastructure Library version 4 (ITIL v4), etc.

• Familiarity with Federal Financial Institutions Examination Council's Examination Guidance, The Gramm-Leach-Bliley Act (GLBA), General Data Protection Regulation (GDPR), California Privacy Rights Act(CPRA), etc.

• Program, product, or process innovation experience or experience as a change agent

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $147,800 - $168,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly